What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

March 2010 - Outsourced Support | Web Hosting Support

How to identify CPU resource problem?

March 24, 2010 FreeBSD, Linux General actsupp-r0cks 0

vmstat command helps us to determine if a server is running short of CPU resources. First, let us determine the number of CPUs available Linux: $ grep -i processor /proc/cpuinfo | wc -l FreeBSD: $ sysctl -a ‘hw.ncpu’ Run vmstat command 10 times with an interval of 5 seconds $ vmstat 5 10 procs ———–memory———- […]

Extract the contents of an RPM

March 16, 2010 Linux General actsupp-r0cks 0

Using rpm2cpio command, the contents of an RPM package can be extracted without having to install the package. For source RPMs too this command can be used. This is illustrated with an example as follows, where we extract the contents of RPM, google-chrome-beta_current_i386.rpm. $ rpm2cpio google-chrome-beta_current_i386.rpm | cpio -idv ./etc/cron.daily ./etc/cron.daily/google-chrome ./opt/google/chrome ./opt/google/chrome/chrome ./opt/google/chrome/chrome-sandbox ./opt/google/chrome/chrome.pak […]

Nagios Installation and Configuration

March 16, 2010 Linux General, Monitoring actsupp-r0cks 0

Nagios Installation in Ubuntu Required Packages Install the following packages on Ubuntu before continuing. Apache 2 PHP GCC compiler and development libraries GD development libraries If not installed, using apt-get the above packages can be installed as follows sudo apt-get install apache2 sudo apt-get install libapache2-mod-php5 sudo apt-get install build-essential sudo apt-get install libgd2-xpm-dev Create […]

Nagios – An Introduction

March 16, 2010 Linux General, Monitoring actsupp-r0cks 0

What is Nagios? Nagios is a framework for setting up monitoring of hosts, services, and networks . What are the components of Nagios? nagios – the main server software and web scripts nagios-plugins – the common set of check scripts used to query services nagios-nrpe – Nagios Remote Plugin Executor nagios-nsca – Nagios Service Check […]

Firewall – Reject or Drop a packet

March 16, 2010 Linux/Windows Support actsupp-r0cks 0

Firewall – Reject or Drop a packet While setting up firewall rules, the biggest question that arises while blocking a packet is, whether to reject or drop that packet. Reject a packet – Block the packet with an error response to the sender of the packet. Drop a packet – Block the packet without any […]

HTTP Response Status Codes information

March 16, 2010 HTTP/WebServer actsupp-r0cks 0

The HTTP status codes are divided into categories based on the first digit in the code Code Category Type Code Category Type 1nn Informational 2nn Success 3nn Redirection 4nn Client Error 5nn Server Error 1nn – Informational Codes 100 Continue 101 Switching Protocols 2nn – Success Codes 200 OK 201 Created 202 Accepted 203 Non-Authoritative […]

Difference between Buffer and Cache

March 13, 2010 Linux General actsupp-r0cks 0

Buffers are allocated by various processes to use as input queues, etc. Most of the time, buffers are some processes’ output, and they are file buffers. A simplistic explanation of buffers is that they allow processes to temporarily store input in memory until the process can deal with it. Difference between Buffer and Cache Cache […]

Memory Usage in Linux

March 13, 2010 Linux General actsupp-r0cks 0

Check the memory usage on a linux system with the command given below. The free command helps in getting the memory usage in the system [rams@stopprepare-lx ~]$ free -m total used free shared buffers cached Mem: 1002 985 17 0 93 380 -/+ buffers/cache: 512 490 Swap: 2055 0 2055 Total Memory in the system […]

Rendering MySQL query results in vertical format

March 13, 2010 FreeBSD, Linux General, MySQL actsupp-r0cks 0

Easily reviewing SELECT query results in a shell window can be particularly difficult when a table consists of numerous columns. Remedying this inconvenience is easily done by appending the \G switch to the query: mysql>SELECT * from users WHERE id=1\G Executing this query with the \G switch attached formats the output like so: mysql test>select […]

Disable the Error Beep in MySQL

March 13, 2010 Linux General actsupp-r0cks 0

To temporarily disable the beep, pass –no-beep along when logging into the server: %>mysql -u root -p –no-beep To permanently disable this annoyance, add no-beep to the [client] section of your .my.cnf file.

Month: March 2010