Customer Support

Boost customer satisfaction & Reduce cost per customer with 100% White Label & 24×7 Seamless Support

Customer Support

actsupport offers reliable outsourced customer support since 2001. Our team of professionals deliver the extra edge with streamlined process, dependable delivery & subject matter experts to meet your service needs. The high quality standards, stringent monitoring / audits and robust training methodology ensures seamless services.

Billing Support

We handle Billing support for most of our existing clients and they highly admire our operations. We clearly understand that billing support is time critical and 24/7 service is required. We have highly experienced team of experts dealing with various billing software like ModernBill, PerlBill, ClientExec and so on. We offer extensive range of billing tasks which includes – managing billing cycle, resending invoices, manual account suspensions / cancellations, information update, recreating accounts and many more.

Pre and Post Sales Support

The most Significant, indispensable and demanding service for any business to live on is the sales service. Rendering 24/7 Sales in-house support is difficult and unfeasible for many companies to keep their customers satisfied all the times. But by outsourcing the service, you are promised of best results. Our experts, highly qualified techs and well-experienced team will assist in Pre-sales and Post-sales support over Phone, Email & Chat.

Support Channels

24x7x365 Professional Multi-Tiered Live Chat, Helpdesk and Phone Support Services.

Live Chat

  • 100% White Label Support
  • Real Time Response
  • 24×7 Assistance
  • Pre / Post Sales Support
  • Qualified Service

Help Desk

  • 100% White Label support
  • Quick Resolution Time
  • 24×7 Assistance
  • Non Automated Response
  • Pre / Post Sales Support

Phone Support

  • 100% White Label Support
  • Less Hold Time
  • 24×7 Assistance
  • Courteous Agents
  • Pre / Post Sales Support

Plans and Pricing

An Optimized Managed Machines Platform

$2.8/ticket

Per Ticket Plan

  • 500 Tickets / month
  • Save Upto $300 / month
  • 30 mins Response Time
  • 100% White Label Support

Choose Your Plan

 

Upto 50 tickets / month @ $3.4 / ticket = $170 (50 tickets)




L1, L2, L3/

Dedicated Plan

  • 24×7 Team Coverage
  • High Availability
  • Disaster Recovery Set Up
  • Shell/Bash Scripting
  • 3rd Party Scripts Installation
  • Kernel Upgrades
  • Emergency Administration
  • SPOC – DataCenter Communication

Client Testimonials

They're happy about doing business with us
Mark Apruzzese, USA

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese, USA

CEO

Michael, New York

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys,

Thats awesome! Nice work.

Michael, New York

CEO

Charles, Japan

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!!.

Charles, Japan

CEO

Shahed, USA

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed, USA

CEO

We Proudly Support

We provide support solutions from certified and experienced engineers

Case Study

Explore our Case Study
Server Virtualization

Server Virtualization And Consolidation

actsupport after an extensive research and feasibility study proposed a Migration solution that was accepted by the client and it was successfully accomplished in a short time with less human resources.

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SCOM – Implementation

SCOM – Implementation

Client has implemented many technologies on their Data center like Hypervisor, Legacy Servers, Hyper-V. But they don’t have proper monitoring tool to monitor these cross technology services.

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Web Hosting Provider

A Leading Web Hosting Provider – New Jersey

After exploring all available virtualization products and in consultation with the client. We suggested Hyper-V virtualization for the computing needs and IBM sAN for storage needs.

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Backup EXEC

Backup EXEC

Our client was providing high availability virtual machines through Microsoft Hyper-v Services with basic backup systems.

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