Sales / Billing Support
Sales Service
It is the most essential and demanding service for any business
to survive. We have a highly qualified and well-experienced
team to offer Pre-sales and Post-sales support over Phone,
Email & Chat. Offering 24/7 Sales in-house is unfeasible
for many companies and by outsourcing this service to us,
you are assured of best results.
Contact Center Solution
With a dedicated seat, you can have complete control over your customer issues. Under the dedicated seat plan, the same CSR(Customer Support Representative) will be taking up your customer issues over Phone, Email and Chat. This way our team will have the complete information of your customer issues and make sure it is fixed at the earliest.
The CSR's performance greatly depends on the training phase and the documentation given by the client. We make sure we get enough information (FAQ / Documentation / Interactive Training Sessions) to get the knowledge transferred.
Billing
We handle Billing support for most of our existing clients and they are highly impressed with our work. Billing being time sensitive and requiring round the clock attention, leave it to us and we shall handle it with utmost care. Our team has hands on experience and right expertise in handling various billing softwares such as ModernBill, PerlBill, ClientExec and so on. Our common billing tasks include managing billing cycle, resending invoices, manual account suspensions / cancellations, information update, recreating accounts and many more..
If you are interested, Kindly send us your requirements and your current sales / billing volume to sales@actsupport.com and we will get back to you with a quote.
972-354-0880
Please visit our contact center website www.contactact.net for more information
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SERVICES
