Application Support and Management
We follow an iterative approach where we develop an understanding of how technology can be used to facilitate your business applications and ensure that they are operated seamlessly to provide secure and high performance platform, thereby reducing maintenance and support cost for your applications. Our experts work as a well-balanced team covering the Architecture Design, Incident Investigation, Troubleshooting and Root Cause Analysis (RCA).
The processes defined for application management and support, strictly validate SLGs (Service Level Goals) for each metric which usually comes from SLA (Service Level Agreement), in order to provide high-quality, round-the-clock maintenance and support services. Our team expertise spans multiple operating systems, databases, languages, software, and enterprise applications. The responsible Account / Service Manager conducts regular service reviews with you and thereby ensures loyalty to the outlined SLA.
Our engineers work with application vendors directly for development escalations, bug reporting and testing workarounds. The team also generates knowledge repository of issues / resolution for future references.
End to End Support
To scale up your time-to-value, actsupport’s end user application services are built on open standards that can be easily integrated with existing IT infrastructure. Our solutions are aimed at simplifying the existing environments to reduce IT investments and to enhance availability. Our reliable support programs follow all policies and procedures, so incidents and tasks can all be performed and monitored closely.