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StartUp
Professional
Enterprise
Trusted Support To Scale Your Business
Delivering Trusted Professional Services Starting At Just
Enhance Your Business With Enterprise-Level Support From
CHOOSE YOUR PLAN
$25/Day *
$760/Month
$35/Day *
$1064/Month
$45/Day *
$1368/Month
Servers Supported
✓ Up to 5
✓ Up to 10
✓ Up to 25
Admin Hours
✓ 5
✓ 10
✓ Feature 3
Tickets/Chats
✓ 100 / month
✓ 300 / month
✓ 750/ month
Support
✓ Email (8×5)
✓ Phone & Email (12×5)
✓ 24/7 (Phone, Slack, Email)
Monitoring
✓ Basic uptime and escalation SOP
✓ App-level + Alerts remediation
✓ Predictive + Advanced Analytics + RCA
Patching
✓ Monthly
✓ Fortnightly + Kernel/Firmware
✓ Weekly + Security Fixes
Remote Support
✓ Basic Troubleshooting
✓ L1–L2 via IPMI/KVM
✓ Full-stack + Script Execution
Backup & Restore
✓ Basic Guidance
✓ Manual Restore + Schedule
✓ Automated + SLA-Backed
Disaster Recovery
✓ Add-on Available
✓ Planning Support
✓ Architecture + DR Drills
Reporting & SLA
⊘ Not Included
✓ Quarterly Reviews
✓ On-site SLA + Monthly Reports
Security & Compliance
⊘ Not Included
✓ Firewall + Port Scan
✓ Vulnerability Scan + ISO/SOC2
Capacity Planning
⊘ Not Included
✓ Basic Reporting
✓ Predictive + Expansion Forecast
Inventory Management
✓ Manual
✓ Auto via Tools
✓ Dynamic CMDB
Account Management
⊘ Not Included
✓ Technical Contact
✓ Dedicated Account Manager
Training & Workshops
⊘ Not Included
⊘ Not Included
✓ Bi-annual Workshop
Expert Consultation
✓ 30 min / month
✓ 30 min / month
✓ 30 min / month
Health Summary
✓ Included
✓ Included
✓ Included
Extra Admin Task
✓ $25 / hour
✓ $20 / hour
✓ $15 / hour
Extra Ticket/Chat
✓ $2 / instance
✓ $1.5 / instance
✓ $1 / instance
Chat Note
✓ Added to ticket if live chat is NA
✓ Added to ticket if live chat is NA
✓ Added to ticket if live chat is NA
(*) The Per-Day plan runs on a 30-day cycle, guaranteeing consistent, tailored support to help your business perform at its best
