Outsourced Customer Support for Hosting & SaaS

24/7 help desk, live chat, and technical support to reduce costs and improve customer satisfaction.

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Outsourced Customer Support Services for SaaS & Hosting Companies

ActSupport delivers 24/7 outsourced customer support services for SaaS, hosting, and IT businesses. Our expert team provides help desk, live chat, and technical support with fast response times and SLA-driven performance. Reduce costs, improve customer satisfaction, and scale your support operations with ease.

Help Desk Support

24/7 outsourced help desk support services with ticket management, SLA tracking, and multi-level escalation to ensure fast and efficient issue resolution.

✔ Ticket-based support
✔ SLA-driven response
✔ L1 / L2 / L3 escalation
✔ 24/7 support coverage

Technical Support

Outsourced technical support services for hosting environments, servers, and SaaS platforms.

✔ Server & hosting support
✔ Application troubleshooting
✔ Infrastructure management

Live Chat Support

24/7 outsourced live chat support to engage customers instantly and improve response time.

✔ Real-time customer interaction
✔ Faster response time
✔ 24/7 live chat
✔ Pre & post-sales support

Billing & Sales Support

Billing and customer support services to manage subscriptions, invoices, and customer interactions efficiently across the entire customer journey.

✔ Invoice & subscription management
✔ Refunds and cancellations
✔ Pre-sales & post-sales support
✔ Multi-channel support (chat, email, phone)

24/7 Multi-Channel Customer Support Services

We provide 24/7 multi-channel customer support through live chat, help desk, and phone support to ensure fast response and seamless customer experience.

Live Chat
  • 100% White Label Support
  • Real Time Response
  • 24×7 Assistance
  • Pre / Post Sales Support
  • Qualified Service
Help Desk
  • 100% White Label support
  • Quick Resolution Time
  • 24×7 Assistance
  • Non Automated Response
  • Pre / Post Sales Support
Phone Support
  • 100% White Label Support
  • Less Hold Time
  • 24×7 Assistance
  • Courteous Agents
  • Pre / Post Sales Support
CHOOSE YOUR PLAN
Customer Support Pricing Plans for SaaS & Hosting Businesses
CHOOSE YOUR PLAN

Flexible pricing plans for outsourced customer support services, including helpdesk, live chat, and technical support.

All plans are billed monthly and valid for 30 days from activation. No long-term contracts required.

Trusted by SaaS and hosting companies worldwide for reliable 24/7 support.

Customer Support$0.6/ Ticket

Per Ticket Plan

  • 10-50 tickets /Day
  • < 1 Hr Response Time
  • 24 hrs Resolution
  • Billing Support
  • Pre and Post Sales Support
  • KYC and record Verification
  • Real Time Response
  • 24×7 Assistance

Choose Your Ticket Quantity

 
100Tickets
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Multichannel front-line support for Enterprise SaaS $1/ Instance

Per INSTANCE PLAN

  • 10-50 Instances /Day
  • < 30 Mins Response Time
  • 12 hrs Resolution
  • Customer lifecycle management
  • Help-desk support
  • Customer acquisition and onboarding
  • Customer retention and churn management
  • Cancellation & Refunds

Choose Your Instance Quantity

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We Proudly Support​

We provide support solutions from certified and experienced engineers 
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Frequently Asked Questions

What is outsourced customer support?

Outsourced customer support is a service where a third-party team handles customer queries, technical issues, and support operations on behalf of your business.

Do you provide 24/7 customer support?

Yes, we offer 24/7 customer support including live chat, help desk, and phone support to ensure continuous service availability.

Which industries do you support?

We specialize in supporting hosting providers, SaaS companies, and IT businesses.

What tools do you work with?

We work with tools like Zendesk, Freshdesk, WHMCS, and custom help desk systems.

What is your response time?

Our response time depends on the plan, but we ensure fast response and SLA-driven support.

Client Testimonials

They’re happy about doing business with us

Keep up the great work team! “You have a super support team up there!!! Always fast to reply to any requests.. Just a pleasure to work with…”

Charles

Canada

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese

USA

GREAT Sam! Great job keeping up with all the cases/requests the past few days. Jay, Steve, Sam keep up the good work! Work hard today, so you can enjoy your day off tomorrow. Great work team!

Charles Haddad

Canada

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed

USA

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!! Way to go!!! I sincerely want to learn about how you made that possible!! Once again thanks for all your hard work and dedication so far.

Charles

Japan

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys, Thats awsome! Nice work.

Michael

New York

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

I have gone through the sub categorization files in more depth and I am very pleased with the results. You guys are doing an excellent job with the categorization and I think this will be very helpful for us in the future. Keep up the great work here!

Hudson, Matthew

Canada

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