What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Latest News, Tips | Web Hosting Support | Server Management, actsupport

Linux vs Windows Servers Pros and Cons for Your 2025 IT Strategy

July 8, 2025 IT Infrastructure, IT Management, Linux/Windows Support, Managed Services IT, Server Hardening, Server Management, Server Management Services, Server Monitoring Tools actsupp-r0cks 0

Navigating the 2025 Server Landscape In 2025, businesses are navigating an increasingly complex IT environment driven by cloud-native computing, AI workloads, and hybrid cloud strategies. Amidst this technological evolution, one debate continues to shape IT decision-making: Linux or Windows Servers—Which is the right choice for your business? This decision goes beyond personal preference. It impacts [...]

Server Hardening Explained Boost Security and Uptime Like a Pro

July 7, 2025 IT Infrastructure, IT Management, Server Hardening, server management, Server Management, Server Management Services, Server Monitoring Tools actsupp-r0cks 0

Why Server Hardening Is Essential Today In today’s digital landscape, servers face relentless threats, making server hardening an essential defense strategy. Without this protection, cybercriminals exploit weak configurations, outdated systems, and human error to breach IT environments. For instance, ransomware can paralyze healthcare systems, while on the other hand, botnets may take down e-commerce platforms. [...]

Dedicated Server Security Best Practices for 2025

June 27, 2025 Dedicated Hosting, Dedicated Server, IaaS Management, Internet Security, IoT, IT Infrastructure, IT Management, Manage Servers Tools, Outsource technical support, outsourced customer support, outsourced web hosting support, Proactive Monitoring, Server Hardening, Server Management, Server Management Services actsupp-r0cks 0

Why 2025 Demands Smarter Server Security In 2025, cybersecurity challenges have escalated, creating a more complex and unpredictable threat environment than ever before. The era of amateur hacking has evolved into a professional enterprise, with ransomware syndicates mimicking corporate operations and zero-day exploits sold with customer service guarantees on the dark web. Even more concerning [...]

Cloud vs Bare Metal Crafting the Perfect Scalable Infrastructure

June 25, 2025 Google Cloud, IT Infrastructure, IT Management, Multi Cloud, outsourced web hosting support, Proactive Monitoring, Public / Private clouds, Server Hardening, Server Management, Server Management Services, Server Monitoring Tools, Virtualization actsupp-r0cks 0

Smart Scaling in a Hybrid Era As digital demand soars, scalability has become critical—not optional. As a result, businesses must move beyond monolithic systems and instead build architectures that seamlessly adapt to growth, sudden traffic spikes, and evolving workloads. In response to these demands, the answer lies in a hybrid approach—one that effectively merges the [...]

Next-Gen Access Control The Rise of IAM-TOTP Fusion

June 24, 2025 Application Maintenance, Application Support Services, Cloud Infrastructure, cyber security, Firewall/Iptables/Security, IAM-TOTP, IT Infrastructure, Network Security, Security Management Tools, TOTP, Website Security actsupp-r0cks 0

Reinventing Trust in the Digital Era As cloud applications, hybrid workforces, and cyber threats reshape modern IT, digital trust becomes foundational—not optional. However, organizations must earn and enforce that trust—not assume it. This is precisely where Identity and Access Management (IAM) and Time-Based One-Time Passwords (TOTP) come into play, forming the backbone of modern access [...]

RMM for MSPs Streamline Your Services and Scale Smarter

June 24, 2025 IT Automation, IT Infrastructure, IT Management, Managed Services IT, outsourced web hosting support, RMM/MSPs, Security Management Tools, Server Management, Server Management Services, Virtualization actsupp-r0cks 0

The New Era of Managed Services As digital environments grow more complex, MSPs face mounting pressure to deliver instant response, zero downtime, and 24/7 security. Traditional service models can’t keep pace—prompting the need for more agile, proactive solutions to stay competitive. Enter Remote Monitoring and Management (RMM)—the digital nerve center of today’s MSP operations. Beyond [...]

TOTP and Smart Auth Explained The Future of Secure Logins

June 24, 2025 AI Governance Solutions, AI-Powered Dashboards, AIOps, Artificial Intelligence, cyber security, Firewall/Iptables/Security, IT Automation, IT Management, Network Security, outsourced web hosting support, Security Management Tools, TOTP, Website Security actsupp-r0cks 0

Why Authentication Must Evolve Clearly, the traditional username-password combo is no match for today’s cyber threats. As a result, with phishing, credential stuffing, and social engineering on the rise, organizations need more than static credentials. Consequently, enter smart authentication—an advanced security framework that integrates real-time decision-making, biometrics, and time-sensitive codes. The Problem with Passwords To [...]

Modern IAM Strategies That Fortify Enterprise Security

June 24, 2025 AI Governance Solutions, AI on AWS, Artificial Intelligence, cyber security, DevOps and AIOps, IAM Strategies, IT Automation, IT Management, Machine Learning, Machine Learning in IT actsupp-r0cks 0

Identity Is the New Perimeter Cloud adoption is rising and hybrid work is standard. Digital identity is now the most targeted attack surface. Firewalls no longer define the boundary. Access control defines it. IAM is a critical pillar in safeguarding enterprise environments. Why IAM Is Crucial in Today’s Threat Landscape IAM governs who accesses what, [...]

Endpoint Security Management Tools That Shield Your Edge

June 23, 2025 Cloud Infrastructure, Edge Computing, Internet Security, IoT, Network Performance, Network Security, outsourced web hosting support, Security Management Tools actsupp-r0cks 0

Introduction: Why the Edge Needs Its Own Bodyguard As digital connectivity expands, the edge has become the most contested and volatile battleground in modern cybersecurity. Every mobile phone, laptop, IoT sensor, or remote workstation is now an open door—and hackers have the key ring. The digital perimeter has dissolved. What remains are scattered endpoints, each [...]

The Power of RMM Endpoint Security in Modern IT Ops

June 23, 2025 Cloud Infrastructure Management Services, Cpanel, cPanel & WHM, cPanel Migration, IT Automation, IT Infrastructure, IT Management, Linux/Windows Support actsupp-r0cks 0

Unifying IT and Security IT operations and cybersecurity are critical to business continuity. They often operate in separate silos—each with its own tools, workflows, and priorities. This separation causes inefficiencies, delayed responses, and increased risk exposure. Remote Monitoring and Management (RMM) keeps systems running optimally. Endpoint Security protects against cyber threats. Each plays a vital [...]

From the Blog