Technical Support

We help to maintain your Business Continuity and IT Performance via Multi Channel Support

Technical Support

Outsourced technical support services from actsupport can help you maintain business continuity and IT performance for multi-vendor hardware and software solutions. Our portfolio extends to provide L1, L2, L3 technical Support, Service Installation, Problem Replication & Diagnostics, Billing, Invoicing and Escalation Support services, delivered through different channels such as Phone, Email, and Chat.

Support Features

We offer Shared, Semi-dedicated and Dedicated support models.

Business Critical Services

actsupport’s Business critical services ensure the best performance and high availability of all your server hardware/software, networking and storage devices and help to improve the operational efficiency.

  • 24×7 Designated technical support team.
  • Uninterrupted Communication channels.
  • ITIL based services.
  • Data / Service level security.
  • Custom Support plans.
  • Pre-defined SLA.

Remote Blade Server Support

actsupport’s Remote Blade hardware and software support services help customers to manage their complete setup at any level of support possible through remote services except the onsite assistance/hardware replacement, network setup and physical hardware migration.

  • Blade Hardware / Firmware / Management software provisioning / upgrade and SAN integration.
  • Setting up system tools like iLO, VC, iDRAC and KVM etc.
  • Assistance to Clients / Onsite Technicians on Maintenance tasks through Phone / Remote assistance tools.
  • Provisioning technical support on Virtual servers / network / switches.
  • Backup management – scheduling / restoration.
  • Monitoring and troubleshooting.
  • Disaster recovery planning and technical support.
  • Hardware Expertise – HP Bladesystem, DELL, IBM BladeCenter, Egenera BladeFrame and Fujitsu BX900.

Managed Security Services

actsupport has been providing IT Security and implementation of service to small and medium scale enterprises. We are experts in designing secure IT and Management Information systems for your organization which can help you in maintaining a competitive advantage at affordable cost.

Security Strategy

  • Evaluate current security environment.
  • Determine appropriate levels of security and operating model.
  • Implement security strategy.

Enterprise Security Services

Determine proactive step towards ensuring safe and secure computing environments.

Extended Enterprise Security

Design and deploy appropriate technologies to protect the enterprise.

Cyber Security

In-depth analysis of threats and implementing adaptive responses.

Network Support Solutions

An efficient network means you can operate more cost-effectively, support users and business objectives. actsupport can help you to stay ahead of these challenges with a network that is responsive to business needs.

actsupport can deploy a new generation of wide area network (WAN) optimization solutions capable of real-time collaboration.

Our Services Include

  • Network Application Services.
  • Network Management Services.
  • Network Cloud infrastructure Services.
  • Unified Communications / UCaaS.

Cost Effective Plans For You!

Customize the plans as per your requirement

$2.8/ticket

Per Ticket Plan

  • 500 Tickets / month
  • Save Upto $300 / month
  • 30 mins Response Time
  • 100% White Label Support

Choose Your Plan

 

Upto 50 tickets / month @ $3.4 / ticket = $170 (50 tickets)




L1, L2, L3/

Dedicated Plan

  • 24×7 Team Coverage
  • High Availability
  • Disaster Recovery Set Up
  • Shell/Bash Scripting
  • 3rd Party Scripts Installation
  • Kernel Upgrades
  • Emergency Administration
  • SPOC – DataCenter Communication

Client Testimonials

They're happy about doing business with us
Mark Apruzzese, USA

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese, USA

CEO

Michael, New York

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys,

Thats awesome! Nice work.

Michael, New York

CEO

Charles, Japan

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!!.

Charles, Japan

CEO

Shahed, USA

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed, USA

CEO

We Proudly Support

We provide support solutions from certified and experienced engineers

Case Study

Explore our Case Study
Server Virtualization

Server Virtualization And Consolidation

actsupport after an extensive research and feasibility study proposed a Migration solution that was accepted by the client and it was successfully accomplished in a short time with less human resources.

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SCOM – Implementation

SCOM – Implementation

Client has implemented many technologies on their Data center like Hypervisor, Legacy Servers, Hyper-V. But they don’t have proper monitoring tool to monitor these cross technology services.

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Web Hosting Provider

A Leading Web Hosting Provider – New Jersey

After exploring all available virtualization products and in consultation with the client. We suggested Hyper-V virtualization for the computing needs and IBM sAN for storage needs.

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Backup EXEC

Backup EXEC

Our client was providing high availability virtual machines through Microsoft Hyper-v Services with basic backup systems.

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