Collaborating with actsupport for Seamless Solutions
Eliminate the complexities of client interactions and trust actsupport to manage your backup systems with certainty. Our team of certified and experienced backup administrators seamlessly integrates with your organization, handling the day-to-day management of backups so you can concentrate on scaling your business without the added stress.
actsupport not only manages but also addresses all backup-related issues around the clock, providing peace of mind that your clients’ data is securely protected and backed up.
Our all-encompassing backup and disaster recovery services include the complete configuration and management of over 30 distinct solutions, all in full alignment with industry best practices.
Comprehensive Backup Management and Disaster Recovery Services Offered:
Vendor-agnostic Backup Management
We collaborate with over 30 leading backup solution providers to ensure comprehensive protection, regardless of the platform you use.
Initial Setup and Configuration of Backups
An optimal backup setup is essential for effective data management. Our team performs thorough audits and configures backup processes in accordance with industry best practices, providing strategic recommendations as needed.
24×7 Monitoring & Remediation of Backup Failure
We offer comprehensive, round-the-clock monitoring of your backups, 365 days a year, and promptly address any failures to ensure uninterrupted data protection.
Coordination with Backup Vendors
There is no need for direct vendor communication, as actsupport represents you. We engage with your backup vendors on your behalf, enabling you to focus entirely on delivering exceptional service to your customers.
Daily Error Reporting
Stay consistently informed about your backup status using Backup Radar. This tool provides a transparent overview of your backups and is available to all backup partners.
Backup Image and Integrity Verification and Testing
Accountability is crucial for backup solutions. We conduct testing and verification to guarantee that the backup status you observe in your portal is correct.
Disaster Recovery Drills and Business Continuity Planning (BCP)
Lacking established backup standards or processes? actsupport assists in developing and implementing comprehensive backup procedures and standards. We also conduct thorough testing to ensure alignment of expectations between you and your partners.
Backup Platform Migrations
Planning to change your backup solution? The actsupport team ensures a seamless and efficient transition, minimizing disruption and maintaining continuity.
Frequently Asked
Do you offer backup solution services?
No, we do not provide backup solutions directly. Instead, we integrate with your existing backup solution(s) and collaborate with over 30 providers to ensure you have reliable, on-demand backups at all times.
I’m uncertain whether my backups are configured correctly—can your team assist with an evaluation and optimization?
Yes, we reconfigure your backup solution in alignment with industry best practices and provide continuous 24/7 monitoring, management, and issue remediation.
Do you provide assistance with backup virtualization when required?
Indeed! Our offerings include…
- Instant cloud virtualization with seamless system boot capabilities in the cloud environment.
- Diskless restore functionality, enabling recovery through a pre-configured USB drive designed for deployment on available hardware.
- Comprehensive support for operating system restoration and file/folder-level recovery.
- Providing expert guidance to technicians during USB-based or Bare Metal Restore (BMR) operations.
- Professional support for Virtual Machine Restore (VMR) on an available virtualization host.
- Specialized support for application restoration, including SharePoint, SQL Server, and Microsoft Exchange.
Do you offer comprehensive, full-service backup management solutions?
Yes, we provide comprehensive support. However, our services do not extend to network or hardware-related issues.