What are dedicated support plans?

Dedicated support plans provide a fully assigned technical team offering L1, L2, or L3 support with guaranteed SLAs and 24/7 availability.

What is the difference between L1, L2, and L3 dedicated support?

L1 handles basic support tasks, L2 manages advanced troubleshooting, and L3 focuses on complex server and infrastructure issues.

Yes, our dedicated support services provide 24/7 coverage based on the selected support plan.

Yes, dedicated support teams can be scaled up or down depending on workload and business requirements.

Yes, we offer white-label dedicated IT support services for hosting companies, MSPs, and agencies.

Dedicated support services offering L1, L2, and L3 help desk, live chat, and phone support through a fully managed or dedicated engineer model.

Configure your Team

Dedicated

Dedicated

Dedicated

- Dedicated engineers assigned to your account
- Ticket, live chat, and phone support
- Proactive monitoring and issue resolution
- SLA-based response and reporting
- Secure remote access and escalation handling

What are dedicated support plans?: Dedicated support plans provide a fully assigned technical team offering L1, L2, or L3 support with guaranteed SLAs and 24/7 availability.
What is the difference between L1, L2, and L3 dedicated support?: L1 handles basic issues, L2 manages advanced troubleshooting, and L3 covers complex infrastructure and server-level problems.
Are your dedicated support services available 24/7?: Yes, our dedicated support services offer round-the-clock monitoring and issue resolution based on your chosen plan.
Can I scale my dedicated support team?: Yes, our plans are flexible and allow scaling engineers up or down as business needs change.
Do you offer white-label dedicated support?: Yes, we provide white-label dedicated IT support services for hosting providers and agencies.