Our Privacy Statement

actsupport has created this privacy statement to demonstrate our commitment to your right to privacy. This document will tell you how and for what purposes we use your information. This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our privacy policy and the same is recorded. This privacy policy is updated to cover the EU General Data Protection Regulation, i.e., Regulation (EU) 2016/679 (“GDPR”).

 

Forms on our website requires you to fill in personal information like your name, telephone number, and e-mail address. We use this information only to contact you and communicate information about the services you require from us. We will respect your specified method of communication, and will not use or disclose your identity without expressed or written consent from you. We use your IP address to analyze and maintain the health of our website. Your IP address gives us an idea about the kind of pages users are visiting, the average time spent on those pages and user navigation patterns. Therefore, your IP address will only be used to track user behavior on our website, but will not use it to reveal your personal details.

 

Our website also contains links to other sites. actsupport is not responsible for the content or practices of any of these sites. These third party sites have separate and independent privacy policies and such sites are not governed by this privacy statement. We, therefore, have no responsibility or liability for the content and activities of these linked sites. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Information we collect

You are free to explore the website without providing any Personal Information about yourself, however. When you fill out a contact form or a service request form or a quote request form, we request that you provide Personal Information and we may collect the following information:

• Your name and your contact information including email address
• Your company information and website info
• Other information relevant to customer interest towards a plan/service

 

The email address you provide for the purpose of contacting us to know more about our services may be used to send you occasional company news, updates, related product or service information, etc., in addition to receiving the information pertaining to your enquiry.

 

How we Share Information we Collect

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please write to privacy@actsupport.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Retention of Personal Information

How long we keep the information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We need to maintain records for the name and address of the entity that we do business with and would require to maintain the records for complying with the legal and regulatory requirements. By submitting your personal information, you understand and agree that we may access, store and use the information based on our business requirements, complied with this Privacy Policy.

Information derived from cookies are stored for a reasonable period of time from the date such information was created. We retain information derived from tracking technologies for a period of 38 months from the date of creation of such record.

 

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

 

Childrens privacy protection

The website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at privacy@actsupport.com, so that we may delete the information.

 

Information for EU Residents

GDPR provides certain rights for EU residents. You may decline to share certain information with us, in which case we may not be able to provide some of the features and functionality of the Services. These rights include, in accordance with applicable law, the right to rectification (GDPR Article 16), the request to erasure (GDPR Article 16), request the restriction of processing (GDPR Article 18) and the right to object (GDPR Article 21) to the processing of your own information.

 

Where we process your information on the basis of your consent, you have the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the date on which we receive notice of such withdrawal, and does not prevent the Processing of your Personal Information in reliance upon any other available legal bases). Requests should be submitted by contacting us via email to privacy@actupport.com. If you are an EU resident and have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to contact the appropriate EU Supervisory Authority and lodge a complaint.

 

Cookies

This website implements cookies. Cookies are text files that are placed on your hard disk by a web page server. They cannot be used to deliver viruses or run programs on your computer. We use cookies only to personalize your experience on our website. Cookies also help us measure visitor information, which we use to analyze data trends and statistics. All information obtained through the use of cookies is anonymous. You have the ability to accept or decline cookies. Most browsers are programmed to automatically accept cookies. However, if you want to decline cookies, you can do it using our cookie consent dialog box that appears at the bottom of the page (currently available only for EU users).

Third parties serve cookies through our Websites for advertising, analytics and other purposes. We also share information about your use of our site with our analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

 

Our cookie declaration

Recent European privacy laws require us to explicitly outline what tracking cookies we use on our website and why. This is explained in detail in our Cookie Declaration page.

 

Changes to Privacy Policy

We may change this Privacy Policy from time to time, and all changes will be effective at the time we post them. If we believe there is a significant change to this Privacy Policy or our data collection and use practices, we will indicate on our websites that our Privacy Policy has changed prior to the change becoming effective. The last updated/modified date can be found at the bottom of this page.

We insist you come back to this web page and review this Privacy Policy regularly so that you remain aware of the terms and conditions that apply to you.

 

Contact Information

If you believe that actsupport has not adhered to this privacy statement, please contact us and we will take necessary action. If you have any questions about our Privacy Policy or use of cookies or other technologies, you can contact us at privacy@actsupport.com and include ‘Privacy Policy’ in the subject line.

 

Complaints/Grievances

If you have any grievances in the quality of services delivered or any other concerns, you can reach our grievance or quality team at quality@actsupport.com. The issues received in this email box would be escalated to the highest point of contact and would duly be addressed by our grievance officer.

 

This policy was last modified on 5/30/2018