Outsourced 24/7 SaaS & Hosting Technical Support Services
Ensure 99.9% uptime and seamless user experiences with our 24/7 multi-channel L1-L3 support.
Outsourced Technical Support Services for SaaS & Hosting Companies
24/7 Technical Support Solutions Designed for Performance, Scalability, and Reliability
At actsupport, we provide 24/7 outsourced technical support services for SaaS companies, web hosting providers, and IT companies. Our expert team ensures high availability, faster issue resolution, and a seamless customer experience across your infrastructure.
In addition, we specialize in L1, L2, and L3 technical support, including server management, troubleshooting, service installation, and advanced issue diagnosis. Our white-label support model allows you to scale operations while maintaining your brand identity.
Furthermore, our support services include:
24/7 multi-channel support (Live Chat, Email, Phone)
Server monitoring and incident management
Problem replication and root cause analysis
Billing, invoicing, and escalation handling
Remote infrastructure and application support
As a result, whether you need to manage ticket volume, reduce downtime, or improve customer satisfaction, our outsourced IT support solutions help you operate efficiently and grow faster.
Outsourced Technical Support Models
Flexible support models including Shared, Semi-Dedicated, and Dedicated teams to match your workload and budget.
Business Critical Services
actsupport’s Business-critical services ensure the best performance and high availability of all your server hardware/software, networking, and storage devices and help to improve the operational efficiency.
- 24×7 Designated technical support team.
- Uninterrupted Communication channels.
- ITIL based services.
- Data / Service level security.
- Custom Support plans.
- Pre-defined SLA.
Managed Security Services
actsupport has been providing IT Security and implementation of service to small and medium scale enterprises. We are experts in designing secure IT and Management Information systems for your organization, which can help you in maintaining a competitive advantage at an affordable cost.
Security Strategy
- Evaluate the current security environment.
- Determine appropriate levels of security and operating model.
- Implement a security strategy.
Enterprise Security Services
Determine a proactive step towards ensuring safe and secure computing environments.
Extended Enterprise Security
Design and deploy appropriate technologies to protect the enterprise.
Cyber Security
In-depth analysis of threats and implementing adaptive responses.
Remote Blade Server Support
actsupport’s Remote Blade hardware and software support services help customers to manage their complete setup at any level of support possible through remote services except the onsite assistance / hardware replacement, network setup, and physical hardware migration.
- Blade Hardware / Firmware / Management software provisioning / upgrade and SAN integration.
- Setting up system tools like iLO, VC, iDRAC and KVM etc.
- Assistance to Clients / Onsite Technicians on Maintenance tasks through Phone / Remote assistance tools.
- Provisioning technical support on Virtual servers / network / switches.
- Backup management – scheduling / restoration.
- Monitoring and troubleshooting.
- Disaster recovery planning and technical support.
- Hardware Expertise – HP Bladesystem, DELL, IBM BladeCenter, Egenera BladeFrame and Fujitsu BX900.
Network Support Solutions
An efficient network means you can operate more cost-effectively, support users and business objectives. actsupport can help you to stay ahead of these challenges with a network that is responsive to business needs.
actsupport can deploy a new generation of wide area network (WAN) optimization solutions capable of real-time collaboration.
Our Services Include
- Network Application Services.
- Network Management Services.
- Network Cloud infrastructure Services.
- Unified Communications / UCaaS.
StartUp
Professional
Enterprise
Trusted Support To Scale Your Business
Delivering Trusted Professional Services Starting At Just
Enhance Your Business With Enterprise-Level Support From
CHOOSE YOUR PLAN
$25/Day *
$760/Month
$35/Day *
$1064/Month
$45/Day *
$1368/Month
Servers Supported
✓ Up to 5
✓ Up to 10
✓ Up to 25
Admin Hours
✓ 5
✓ 10
✓ Feature 3
Tickets/Chats
✓ 100 / month
✓ 300 / month
✓ 750/ month
Support
✓ Email (8×5)
✓ Phone & Email (12×5)
✓ 24/7 (Phone, Slack, Email)
Monitoring
✓ Basic uptime and escalation SOP
✓ App-level + Alerts remediation
✓ Predictive + Advanced Analytics + RCA
Patching
✓ Monthly
✓ Fortnightly + Kernel/Firmware
✓ Weekly + Security Fixes
Remote Support
✓ Basic Troubleshooting
✓ L1–L2 via IPMI/KVM
✓ Full-stack + Script Execution
Backup & Restore
✓ Basic Guidance
✓ Manual Restore + Schedule
✓ Automated + SLA-Backed
Disaster Recovery
✓ Add-on Available
✓ Planning Support
✓ Architecture + DR Drills
Reporting & SLA
⊘ Not Included
✓ Quarterly Reviews
✓ On-site SLA + Monthly Reports
Security & Compliance
⊘ Not Included
✓ Firewall + Port Scan
✓ Vulnerability Scan + ISO/SOC2
Capacity Planning
⊘ Not Included
✓ Basic Reporting
✓ Predictive + Expansion Forecast
Inventory Management
✓ Manual
✓ Auto via Tools
✓ Dynamic CMDB
Account Management
⊘ Not Included
✓ Technical Contact
✓ Dedicated Account Manager
Training & Workshops
⊘ Not Included
⊘ Not Included
✓ Bi-annual Workshop
Expert Consultation
✓ 30 min / month
✓ 30 min / month
✓ 30 min / month
Health Summary
✓ Included
✓ Included
✓ Included
Extra Admin Task
✓ $25 / hour
✓ $20 / hour
✓ $15 / hour
Extra Ticket/Chat
✓ $2 / instance
✓ $1.5 / instance
✓ $1 / instance
Chat Note
✓ Added to ticket if live chat is NA
✓ Added to ticket if live chat is NA
✓ Added to ticket if live chat is NA
(*) The Per-Day plan runs on a 30-day cycle, guaranteeing consistent, tailored support to help your business perform at its best
Frequently Asked Questions
- Why choose actsupport for outsourced technical support?
-
actsupport provides 24/7 expert technical support tailored for hosting, SaaS, and IT businesses, ensuring fast resolution and seamless customer experience under your brand.
- What type of support do you offer?
-
We deliver L1, L2, and L3 support, covering customer queries, server management, troubleshooting, and advanced technical issues.
- Is your support service white-label?
-
Yes, our services are 100% white-label, so your customers experience it as your in-house support team.
- Can you integrate with our existing tools?
-
Yes, we work with tools like WHMCS, Zendesk, cPanel, and custom systems, aligning with your current workflow.
- How quickly can you get started?
-
We can initiate support within 24 hours, with full onboarding completed within 48 hours.
We Proudly Support
We provide support solutions from certified and experienced engineers
Client Testimonials
They’re happy about doing business with us
Case Study
Explore our Case Study
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