Web Hosting Support
actsupport offers 24×7 outsourced web hosting support for hosting providers across the globe, since 2001. With a team of skilled and experienced professionals we are capable of handling L1, L2 and L3 queries. We specialize in setup and administration of Windows, Linux servers and widely known hosting control panels. Our dedicated web hosting support staff works exclusively for you independently and they would co-ordinate with your in-house support team. We offer Shared, Semi-dedicated and Dedicated support models via different support channels . Our client rely on us for our honest and consistent effort to outperform their need's. You can gain reliable Web Hosting Support from actsupport that will boost your company's continuity and overall efficiency. We mean business and that's why our clients rely on us for managing their infrastructure while they focus on Sales and Marketing.
Web Hosting Support
Support Features
We offer Shared, Semi-dedicated and Dedicated support models.
- 24x7x365 Availability
- Server Monitoring
- Server Migration
- Multi Channel Support
- Server Hardening
- Anti-spam Setup
- DDOS Protection
- Server Backup & Restoration
- Server Performance Optimization
- Hack Analysis
Plans and Pricing
Find the perfect plan for your business
$399/ month
SILVER
- No. of servers supported: Up to 10
No. of admin hours: 3 - Tickets/Chats
50 instances / month - HIGHLIGHTS
30 minutes of expert consultation+ Monthly health report summary - * Additional server admin tasks:
$25 / hour - ** Additional chat / ticket instance:
$2 / instance.
*** Wherever live chats are NA, number of chat instances will be added to tickets.
$599/ month
GOLD
- No. of servers supported: Up to 20
No. of admin hours: 8 - Tickets/Chats
100 instances / month - HIGHLIGHTS
30 minutes of expert consultation+ Monthly health report summary - * Additional server admin tasks:
$20 / hour - ** Additional chat / ticket instance:
$1.5 / instance.
*** Wherever live chats are NA, number of chat instances will be added to tickets.
$999/ month
PLATINUM
- No. of servers supported: Up to 30
No. of admin hours: 20 - Tickets/Chats
150 instances / month - HIGHLIGHTS
Includes 24/7 server monitoring (basic)+ 30 minutes of expert consultation+ Monthly health report summary - * Additional server admin tasks:
$15 / hour - ** Additional chat / ticket instance:
$1 / instance.
*** Wherever live chats are NA, number of chat instances will be added to tickets.
**** Unused server admin hours will be carried forward to next month.
Did not find a plan that suits you? View Custom Plan or Schedule a Call to get help choosing the plan that fits you!
Common issues and tasks
Some of the common issues and tasks we deal with
Some common issues covered under Tickets and Chat support instances
- First response to live chats/tickets within the agreed SLA
- Resolve issues within the agreed SLA and escalate tickets as defined in SOP.
- Basic tasks on a VM operating system and fixing services already installed by following KB on common issues.
- Add additional resources to VM (Memory, CPU, Disk)
- Tweak firewall and acl rules in servers
- Troubleshooting issues associated with installed roles and services (WWW, FTP, Mail, MySQL /MS-SQL)
- Troubleshooting web service extension related issues.
- Mail box management and SQL backup/restore
- Install, configure, and troubleshoot issues associated with CMS WordPress, Joomla, Dot net-Nuke etc.
- Making changes to configuration files (Apache, php.ini, IIS metabase) as applicable to resolve service issues.
Some common tasks included in the server admin hours
- Install Hypervisor and Initial configuration kick off
- Installing OS / setting up dedicated server / delivering manual order where necessary
- Installing applications and roles/services and features
- Migration of accounts/websites/SQL DB’s/mail boxes
- Apache/IIS tuning for performance, MySQL/MS-SQL optimization
- Setup MySQL replication, web server load balancing
- Setup new mail server, Install/configure spam protection utilities
- Server Hardening and patching
- Setup alerts monitoring for resource usage and services and generate monthly health report
- Configure backups and job scheduling
- Template build and automating deployments, OS images (LAMP, LEMP, SQL), Windows OS.
- API server management and integrations
- Installation of Gitlabs and configuration
We Proudly Support
We provide support solutions from certified and experienced engineers
Case Study
Explore our Case Study
Server Virtualization And Consolidation
actsupport after an extensive research and feasibility study proposed a Migration solution that was accepted by the client and it was successfully accomplished in a short time with less human resources.
SCOM – Implementation
Client has implemented many technologies on their Data center like Hypervisor, Legacy Servers, Hyper-V. But they don’t have proper monitoring tool to monitor these cross technology services.
A Leading Web Hosting Provider – New Jersey
After exploring all available virtualization products and in consultation with the client. We suggested Hyper-V virtualization for the computing needs and IBM sAN for storage needs.
Backup EXEC
Our client was providing high availability virtual machines through Microsoft Hyper-v Services with basic backup systems.