Technical Support
We help to maintain your Business Continuity and IT Performance via Multi Channel Support
Technical Support
Outsourced technical support services from actsupport can help you maintain business continuity and IT performance for multi-vendor hardware and software solutions. Our portfolio extends to provide L1, L2, L3 Technical Support, Service Installation, Problem Replication & Diagnostics, Billing, Invoicing and Escalation Support services delivered through different channels such as Phone, Email, and Chat.
Support Features
We offer Shared, Semi-dedicated and Dedicated support models.
Business Critical Services
actsupport’s Business-critical services ensure the best performance and high availability of all your server hardware/software, networking, and storage devices and help to improve the operational efficiency.
- 24×7 Designated technical support team.
- Uninterrupted Communication channels.
- ITIL based services.
- Data / Service level security.
- Custom Support plans.
- Pre-defined SLA.
Managed Security Services
actsupport has been providing IT Security and implementation of service to small and medium scale enterprises. We are experts in designing secure IT and Management Information systems for your organization, which can help you in maintaining a competitive advantage at an affordable cost.
Security Strategy
- Evaluate the current security environment.
- Determine appropriate levels of security and operating model.
- Implement a security strategy.
Enterprise Security Services
Determine a proactive step towards ensuring safe and secure computing environments.
Extended Enterprise Security
Design and deploy appropriate technologies to protect the enterprise.
Cyber Security
In-depth analysis of threats and implementing adaptive responses.
Remote Blade Server Support
actsupport’s Remote Blade hardware and software support services help customers to manage their complete setup at any level of support possible through remote services except the onsite assistance / hardware replacement, network setup, and physical hardware migration.
- Blade Hardware / Firmware / Management software provisioning / upgrade and SAN integration.
- Setting up system tools like iLO, VC, iDRAC and KVM etc.
- Assistance to Clients / Onsite Technicians on Maintenance tasks through Phone / Remote assistance tools.
- Provisioning technical support on Virtual servers / network / switches.
- Backup management – scheduling / restoration.
- Monitoring and troubleshooting.
- Disaster recovery planning and technical support.
- Hardware Expertise – HP Bladesystem, DELL, IBM BladeCenter, Egenera BladeFrame and Fujitsu BX900.
Network Support Solutions
An efficient network means you can operate more cost-effectively, support users and business objectives. actsupport can help you to stay ahead of these challenges with a network that is responsive to business needs.
actsupport can deploy a new generation of wide area network (WAN) optimization solutions capable of real-time collaboration.
Our Services Include
- Network Application Services.
- Network Management Services.
- Network Cloud infrastructure Services.
- Unified Communications / UCaaS.
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StartUp
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Professional
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Enterprise
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Trusted support to scale your business |
Delivering trusted professional services starting at just |
Enhance your business with enterprise-level support from |
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CHOOSE YOUR PLAN |
$25/Day *
$760/Month
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$
35/Day *
$1064/Month
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$
45/Day *
$1368/Month
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| Servers Supported | Up to 5 | Up to 10 | Up to 25 |
| Admin Hours | 5 | 10 | Feature 3 |
| Tickets/Chats | 100 / month | 300 / month | 750/ month |
| Support | Email (8×5) | Phone & Email (12×5) | 24/7 (Phone, Slack, Email) |
| Monitoring | Basic uptime and escalation SOP | App-level + Alerts remediation | Predictive + Advanced Analytics + RCA |
| Patching | Monthly | Fortnightly + Kernel/Firmware | Weekly + Security Fixes |
| Remote Support | Basic Troubleshooting | L1–L2 via IPMI/KVM | Full-stack + Script Execution |
| Backup & Restore | Basic Guidance | Manual Restore + Schedule | Automated + SLA-Backed |
| Disaster Recovery | Add-on Available | Planning Support | Architecture + DR Drills |
| Reporting & SLA | Not Included | Quarterly Reviews | On-site SLA + Monthly Reports |
| Security & Compliance | Not Included | Firewall + Port Scan | Vulnerability Scan + ISO/SOC2 |
| Capacity Planning | Not Included | Basic Reporting | Predictive + Expansion Forecast |
| Inventory Management | Manual | Auto via Tools | Dynamic CMDB |
| Account Management | Not Included | Technical Contact | Dedicated Account Manager |
| Training & Workshops | Not Included | Not Included | Bi-annual Workshop |
| Expert Consultation | 30 min / month | 30 min / month | 30 min / month |
| Health Summary | Included | Included | Included |
| Extra Admin Task | $25 / hour | $20 / hour | $15 / hour |
| Extra Ticket/Chat | $2 / instance | $1.5 / instance | $1 / instance |
| Chat Note | Added to ticket if live chat is NA | Added to ticket if live chat is NA | Added to ticket if live chat is NA |
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(*) The Per-Day plan runs on a 30-day cycle, guaranteeing consistent, tailored support to help your business perform at its best
We Proudly Support
We provide support solutions from certified and experienced engineers
Client Testimonials
They’re happy about doing business with us
Case Study
Explore our Case Study
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