Outsourced Web Hosting Support Services (24/7 Managed Support)
Multi Channel Support (Email, Chat & Call)
as a Managed Service or through a team of Hired Engineers
Outsourced Web Hosting Support Services
actsupport offers 24×7 managed web hosting Services for hosting providers across the globe, since 2001. With a team of skilled and experienced professionals we are capable of handling L1, L2 and L3 queries. We specialize in setup and administration of Windows, Linux servers and widely known hosting control panels. Our dedicated web hosting support staff works exclusively for you independently and they would co-ordinate with your in-house support team. We offer Shared, Semi-dedicated and Dedicated support models via different support channels . Our client rely on us for our honest and consistent effort to outperform their need’s. You can gain reliable Web Hosting Support from actsupport that will boost your company’s continuity and overall efficiency. We mean business and that’s why our clients rely on us for managing their infrastructure while they focus on Sales and Marketing.
What Our Managed Web Hosting Support Includes
We offer Shared, Semi-dedicated and Dedicated support models.
- 24x7x365 Availability
- Server Monitoring
- Server Migration
- Multi Channel Support
- Server Hardening
- Anti-spam Setup
- DDOS Protection
- Server Backup & Restoration
- Server Performance Optimization
- Hack Analysis
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StartUp
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Professional
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Enterprise
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Trusted support to scale your business |
Delivering trusted professional services starting at just |
Enhance your business with enterprise-level support from |
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CHOOSE YOUR PLAN |
$25/Day *
$760/Month
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$
35/Day *
$1064/Month
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$
45/Day *
$1368/Month
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| Servers Supported | Up to 5 | Up to 10 | Up to 25 |
| Admin Hours | 5 | 10 | Feature 3 |
| Tickets/Chats | 100 / month | 300 / month | 750/ month |
| Support | Email (8×5) | Phone & Email (12×5) | 24/7 (Phone, Slack, Email) |
| Monitoring | Basic uptime and escalation SOP | App-level + Alerts remediation | Predictive + Advanced Analytics + RCA |
| Patching | Monthly | Fortnightly + Kernel/Firmware | Weekly + Security Fixes |
| Remote Support | Basic Troubleshooting | L1–L2 via IPMI/KVM | Full-stack + Script Execution |
| Backup & Restore | Basic Guidance | Manual Restore + Schedule | Automated + SLA-Backed |
| Disaster Recovery | Add-on Available | Planning Support | Architecture + DR Drills |
| Reporting & SLA | Not Included | Quarterly Reviews | On-site SLA + Monthly Reports |
| Security & Compliance | Not Included | Firewall + Port Scan | Vulnerability Scan + ISO/SOC2 |
| Capacity Planning | Not Included | Basic Reporting | Predictive + Expansion Forecast |
| Inventory Management | Manual | Auto via Tools | Dynamic CMDB |
| Account Management | Not Included | Technical Contact | Dedicated Account Manager |
| Training & Workshops | Not Included | Not Included | Bi-annual Workshop |
| Expert Consultation | 30 min / month | 30 min / month | 30 min / month |
| Health Summary | Included | Included | Included |
| Extra Admin Task | $25 / hour | $20 / hour | $15 / hour |
| Extra Ticket/Chat | $2 / instance | $1.5 / instance | $1 / instance |
| Chat Note | Added to ticket if live chat is NA | Added to ticket if live chat is NA | Added to ticket if live chat is NA |
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(*) The Per-Day plan runs on a 30-day cycle, guaranteeing consistent, tailored support to help your business perform at its best
Did not find a plan that suits you?
View Custom Plan or Schedule a Call
to get help choosing the plan that fits you!
Common issues and tasks
Some of the common issues and tasks we deal with
Some common issues covered under Tickets and Chat support instances
- First response to live chats/tickets within the agreed SLA
- Resolve issues within the agreed SLA and escalate tickets as defined in SOP.
- Basic tasks on a VM operating system and fixing services already installed by following KB on common issues.
- Add additional resources to VM (Memory, CPU, Disk)
- Tweak firewall and acl rules in servers
- Troubleshooting issues associated with installed roles and services (WWW, FTP, Mail, MySQL /MS-SQL)
- Troubleshooting web service extension related issues.
- Mail box management and SQL backup/restore
- Install, configure, and troubleshoot issues associated with CMS WordPress, Joomla, Dot net-Nuke etc.
- Making changes to configuration files (Apache, php.ini, IIS metabase) as applicable to resolve service issues.
Some common tasks included in the server admin hours
- Install Hypervisor and Initial configuration kick off
- Installing OS / setting up dedicated server / delivering manual order where necessary
- Installing applications and roles/services and features
- Migration of accounts/websites/SQL DB’s/mail boxes
- Apache/IIS tuning for performance, MySQL/MS-SQL optimization
- Setup MySQL replication, web server load balancing
- Setup new mail server, Install/configure spam protection utilities
- Server Hardening and patching
- Setup alerts monitoring for resource usage and services and generate monthly health report
- Configure backups and job scheduling
- Template build and automating deployments, OS images (LAMP, LEMP, SQL), Windows OS.
- API server management and integrations
- Installation of Gitlabs and configuration
We Proudly Support
We provide support solutions from certified and experienced engineers
Client Testimonials
They’re happy about doing business with us
Case Study
Explore our Case Study
Automotive Internet Marketing Company
The client offers a package of services to Car dealerships. Their services include online marketing, web design and maintenance, Internet Lead Management.
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