Web Hosting Support

Multi Channel Support (Email, Chat & Call)
as a Managed Service or through a team of Hired Engineers

Web Hosting Support

actsupport offers 24×7 outsourced web hosting support solutions for hosting providers across the globe, since 2001. With a team of skilled and experienced professionals we are capable of handling L1, L2 and L3 queries. We specialize in setup and administration of Windows, Linux servers and widely known hosting control panels. Our dedicated support staff works exclusively for you independently and they would co-ordinate with your in-house support team. We offer Shared, Semi-dedicated and Dedicated support models via different support channels . We mean business and that’s why our clients rely on us for managing their infrastructure while they focus on Sales and Marketing.

Support Features

We offer Shared, Semi-dedicated and Dedicated support models.
  • 24x7x365 Availability
  • Server Monitoring
  • Server Migration
  • Multi Channel Support
  • Server Hardening
  • Anti-spam Setup
  • DDOS Protection
  • Server Backup & Restoration
  • Server Performance Optimization
  • Hack Analysis

Plans and Pricing

An Optimized Managed Machines Platform
$399/ month

SILVER

  • No. of servers supported: Up to 10
    No. of admin hours: 3
  • Tickets/Chats
    50 instances / month
  • HIGHLIGHTS
    Includes $25 worth of 24/7 server monitoring (basic)+ 30 minutes of expert consultation+ Monthly health report summary
  • * Additional server admin tasks:
    $25 / hour
  • ** Additional chat / ticket instance:
    $2 / instance.
Buy now

*** Wherever live chats are NA, number of chat instances will be added to tickets.

*** Wherever live chats are NA, number of chat instances will be added to tickets.

$999/ month

PLATINUM

  • No. of servers supported: Up to 30
    No. of admin hours: 20
  • Tickets/Chats
    150 instances / month
  • HIGHLIGHTS
    Includes $25 worth of 24/7 server monitoring (basic)+ 30 minutes of expert consultation+ Monthly health report summary
  • * Additional server admin tasks:
    $15 / hour
  • ** Additional chat / ticket instance:
    $1 / instance.
Buy now

*** Wherever live chats are NA, number of chat instances will be added to tickets.

**** Unused server admin hours will be carried forward to next month.

Did not find a plan that suits you? View Custom Plan or Schedule a Call to get help choosing the plan that fits you!

Common issues and tasks

Some of the common issues and tasks we deal with

Some common issues covered under Tickets and Chat support instances

 

  • First response to live chats/tickets within the agreed SLA
  • Resolve issues within the agreed SLA and escalate tickets as defined in SOP.
  • Basic tasks on a VM operating system and fixing services already installed by following KB on common issues.
  • Add additional resources to VM (Memory, CPU, Disk)
  • Tweak firewall and acl rules in servers
  • Troubleshooting issues associated with installed roles and services (WWW, FTP, Mail, MySQL /MS-SQL)
  • Troubleshooting web service extension related issues.
  • Mail box management and SQL backup/restore
  • Install, configure, and troubleshoot issues associated with CMS WordPress, Joomla, Dot net-Nuke etc.
  • Making changes to configuration files (Apache, php.ini, IIS metabase) as applicable to resolve service issues.

Some common tasks included in the server admin hours

 

  • Install Hypervisor and Initial configuration kick off
  • Installing OS / setting up dedicated server / delivering manual order where necessary
  • Installing applications and roles/services and features
  • Migration of accounts/websites/SQL DB’s/mail boxes
  • Apache/IIS tuning for performance, MySQL/MS-SQL optimization
  • Setup MySQL replication, web server load balancing
  • Setup new mail server, Install/configure spam protection utilities
  • Server Hardening and patching
  • Setup alerts monitoring for resource usage and services and generate monthly health report
  • Configure backups and job scheduling
  • Template build and automating deployments, OS images (LAMP, LEMP, SQL), Windows OS.
  • API server management and integrations
  • Installation of Gitlabs and configuration

Client Testimonials

They're happy about doing business with us
Mark Apruzzese, USA

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese, USA

CEO

Michael, New York

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys,

Thats awesome! Nice work.

Michael, New York

CEO

Charles, Japan

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!!.

Charles, Japan

CEO

Shahed, USA

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed, USA

CEO

We Proudly Support

We provide support solutions from certified and experienced engineers

Case Study

Explore our Case Study
Server Virtualization

Server Virtualization And Consolidation

actsupport after an extensive research and feasibility study proposed a Migration solution that was accepted by the client and it was successfully accomplished in a short time with less human resources.

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SCOM – Implementation

SCOM – Implementation

Client has implemented many technologies on their Data center like Hypervisor, Legacy Servers, Hyper-V. But they don’t have proper monitoring tool to monitor these cross technology services.

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Web Hosting Provider

A Leading Web Hosting Provider – New Jersey

After exploring all available virtualization products and in consultation with the client. We suggested Hyper-V virtualization for the computing needs and IBM sAN for storage needs.

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Backup EXEC

Backup EXEC

Our client was providing high availability virtual machines through Microsoft Hyper-v Services with basic backup systems.

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