What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

2 ways to convert Virtual Box VDI to VMDK

May 4, 2023 VMware actsupp-r0cks 0

Here are the 2 different ways to convert VDI to VMDK and then successfully run it in VMware Workstation. Convert using Virtual Media Manager in VirtualBox If you already have VirtualBox installed on your computer, there is no easier way to convert a VDI hard disk to VMDK. Also, you might have noticed that VirtualBox […]

Fix DNS_PROBE_FINISHED_NXDOMAIN

April 11, 2023 Server actsupp-r0cks 0

Depending on the browser you’re using the error displayed varies. Here we will see how to fix DNS_PROBE_FINISHED_NXDOMAIN (NXDOMAIN is nothing but Non-Existent Domain) on Windows OS. So what is this DNS_PROBE_FINISHED_NXDOMAIN mean? When you are trying to visit the address or the domain name, you would come across this error which indicates the failure […]

Steps to install Nginx reverse proxy on Ubuntu 18.04

March 14, 2023 Linux General actsupp-r0cks 0

Distributing the load among several servers is proxying. To reduce latency, reverse proxy act as a cache or buffer. User access control is simplified as you need a single point of access to your site. It serves as a proxy server between internal applications and external clients. To protect backend resources the Nginx reverse proxy […]

How to Create a Linux VM Instance

February 23, 2023 Linux General actsupp-r0cks 0

Here you will see how to create Linux virtual machine (VM) instance using the Google Cloud console. Before you begin, create an account in the Google Cloud console to evaluate and see how products perform in real-world scenarios. You will get free credits of $300, where you can run, test, and deploy workloads but only […]

Steps to increase the MySQL Database performance on Plesk

February 15, 2023 Database actsupp-r0cks 0

Let’s see the process of troubleshooting the performance of the MySQL database in Plesk. Allocate memory (RAM) to the MySQL server (Ensure that you have enough RAM, sometimes increasing the values may affect the server performance. Check that you have enough RAM) By using SSH, connect to the Plesk server. Now open my.cnf or my.ini […]

3 Different Ways to apply Linux Kernel Security Patches

January 18, 2023 Linux General actsupp-r0cks 0

We know that the most effective way to strengthen system security and protect against any cyber threat is to keep our system updated with the latest OS and application software patches. For Linux the kernel upgrades and security patches require a system reboot, hence it is hard to maintain the OS safe. Here we are […]

Troubleshoot Client VPN Connection – Linux

January 4, 2023 Linux General actsupp-r0cks 0

Now let’s see how to troubleshoot a Client VPN connection, that is the problem you face while using a client application to connect to a Client VPN endpoint, with Linux-based clients. We hope you are using the latest version of these clients. The AWS provided client – also known as AWS VPN Client. For you […]

How to fix Linux Error 111: Connection Refused

December 27, 2022 Linux General actsupp-r0cks 0

The error “Linux Error 111: Connection Refused” normally occurs when the host file does not have the appropriate server address or name. It can also arise when the loopback address is missing. Connection Refused Error: Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC1521))) TNS-12547: TNS:lost contact TNS-12560: TNS:protocol adapter error TNS-00517: Lost contact Linux Error: 104: Connection reset by peer […]

How to Install Postfix Mail Server on a Debian Linux System

December 22, 2022 Linux General actsupp-r0cks 0

Let’s see the installation and configuration process for the Postfix mail server on a Debian Linux system. Step 1: Postfix Installation Step 1: Postfix Installation Postfix is regularly used due to its ease of use, minimal settings, and extensive usage. On your Debian-based Linux system, run the following command to install Postfix: […]

Steps to enable SSH on Debian 9

December 20, 2022 Server actsupp-r0cks 0

Here you will see how to enable SSH on Debian 9. By default, SSH is turned on, and so the root access is disabled, which implies you will not be able to log in directly to your server via SSH as the root user but using the ‘sudo’ prefix you can run commands with the […]

Author: actsupp-r0cks