What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Why RTO and RPO Matter in BCDR Success

April 11, 2025 AWS, Azure, Cloud, Cloud Infrastructure Management Services, Google Cloud actsupp-r0cks 0

RTO and RPO are the Backbone of BCDR Planning Introduction In today's digital-first landscape, data is the lifeblood of businesses. Outages—whether natural, technical, or human-induced—are not a question of if but when. This is where Business Continuity and Disaster Recovery (BCDR) strategies come in. Within these strategies, Recovery Time Objective (RTO) and Recovery Point Objective [...]

Why Roundcube Is the Ideal Web Email Client for Enterprises

April 10, 2025 Email migration, Mail Servers, Managed Services IT, Open Source Mail, Server Management actsupp-r0cks 0

Roundcube, Web-Based Email: A Smart Choice for Secure and Scalable Communication In the era of digital-first business operations, organizations increasingly rely on robust webmail platforms to ensure smooth, secure, and scalable communication. While many enterprises invest in full-fledged collaboration suites, others seek focused, cost-effective solutions that deliver reliable email capabilities without unnecessary complexity. Roundcube, a [...]

Unlock Email Power with Thunderbird on Linux

April 9, 2025 Linux General, Linux/Windows Support, Mail Servers, Managed Services IT, Open Source Mail, Server Management actsupp-r0cks 0

Comprehensive Guide to Thunderbird on Linux: Key Insights and Tips For Linux enthusiasts who need a robust, reliable, and highly customizable email client, Thunderbird is a standout choice. Developed by Mozilla, Thunderbird is renowned for its flexibility, security, and user-friendly interface. Unlike proprietary email solutions, it seamlessly integrates with Linux environments, offering an open-source approach [...]

Sylpheed Shines as a Top Linux Mail Client

April 8, 2025 Linux General, Mail Servers, Monitoring, Open Source, Open Source Mail, Server Management actsupp-r0cks 0

Sylpheed Email Client: A Lightweight and Robust Solution for Power Users In the vast ecosystem of Linux-compatible email clients, Sylpheed stands out as a lightweight, fast, and technically capable tool for users who prioritize stability and performance over visual frills. Whether you're managing emails in a low-resource environment or seeking a highly customizable interface, Sylpheed [...]

Trojitá for Linux: Fast, Simple, and Lightweight Email

April 7, 2025 General Security, Linux/Windows Support, Mail Servers, Server Management actsupp-r0cks 0

Exploring Trojitá: A Lightweight and Efficient Email Client for Linux Users What is Trojitá? Trojitá is a free and open-source email client primarily designed to support the IMAP protocol. Written in C++ using the Qt framework, it is renowned for being extremely fast and lightweight. Trojitá emphasizes resource efficiency, making it ideal for older hardware [...]

Why Hiri Email Client Is a Smart Choice for Linux Users

April 4, 2025 Linux General actsupp-r0cks 0

Hiri Email Client for Linux: A Modern Approach to Business Communication In the world of professional email clients, Hiri Email Client stands out as a modern, sleek, and productivity-driven alternative to traditional email applications. Designed with business users in mind, Hiri is particularly tailored for users who rely heavily on Microsoft Exchange, Office 365, and [...]

Unlock Productivity on Linux: Top Reasons to Switch to Claws Mail Today

April 3, 2025 Email migration, Linux General, Mail Servers, Open Source, Open Source Mail actsupp-r0cks 0

In a digital landscape dominated by web-based email services, many Linux users still prefer dedicated email clients for better privacy, offline access, and advanced email management. Among the wide array of Linux-compatible email clients, claws mail linux stands out as a lightweight, fast, and highly configurable option for both individuals and organizations around the world. [...]

Is Your Server Really Secure? Here’s How to Know

April 2, 2025 DDoS, Firewall/Iptables/Security, Linux General, Server Management actsupp-r0cks 0

Server Security and Compliance In today’s digital-first world, data breaches and cyber threats are more rampant than ever. As organizations store and process sensitive information, security and compliance are no longer optional—they are mission-critical. The consequences of poor cybersecurity range from data loss and financial penalties to severe reputational damage. In this guide, we delve [...]

Important Considerations for Effective Outsourcing

April 1, 2025 Managed Services IT, outsourced web hosting support, Server Management Services actsupp-r0cks 0

In today’s fast-paced and hyper-connected global market, businesses are constantly searching for smarter ways to cut costs, boost efficiency, and scale operations. One strategy that has transformed modern business is outsourcing. However, diving into outsourcing without a game plan can backfire. That’s why understanding the important considerations for effective outsourcing is absolutely crucial. This guide [...]

Why DevOps & Automation Are Essential for Scalable Cloud Systems

March 31, 2025 AWS, Cloud Infrastructure Management Services, Linux/Windows Support, Server Management Services actsupp-r0cks 0

Embracing DevOps and Automation: Transforming IT Operations for the Future In today’s fast-paced digital landscape, businesses are under constant pressure to innovate quickly, deliver high-quality software, and maintain operational stability. Traditional IT workflows, often plagued by manual interventions and siloed teams, are no longer sustainable. This is where DevOps and Automation step in as game [...]

Author: actsupp-r0cks