What makes actsupport different?

24/7/365 coverage, 20+ years of experience, certified techs, ISO 9001:2015 & ISO 27001:2013 certifications, 100% white-label services, and multi-channel support.

Are the technicians certified?

Yes—certifications include CCNA, MCSE, RHCE, VMware, AWS, and others.

How do I get started?

Fill in the contact form; the Business Development team will reach out and guide setup.

How long have you been in business?

We’ve offered technical support services since 2001.

How flexible are you in terms of scheduling?

Support is available 24/7; you can choose the time that suits you.

Can we try your service before signing up?

Yes—free trial plans are available to evaluate the quality of support.

What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks, Author at actsupport

September 14, 2023

Two Effective Methods to reset VMware ESXi 6.7 root password

VMware,

The only method supported by VMware for resetting the root password is to reinstall an ESXi host. However, if the host is still maintained by vCenter and connected, you can reset the ESXi root password using the host profile function. In case ESXi host root password fails to authenticate and cannot be accessed through CLI.…

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Troubleshoot Health check failures for Amazon ECS tasks on AWS Fargate

AWS,

The most common error you will receive during health check failures for Amazon ECS tasks on AWS Fargate. The errors are: (service AWS-service) (port 8080) is unhealthy in (target-grouparn:uxyztargetgroup/aws-targetgroup/123456789) due to (reason Health checks failed with these codes: [502]) or [request timeout] (service AWS-Service) (port 8080) is unhealthy in target-group tf-20190411170 due to (reason Health…

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Steps to Migrate from CentOS 8 to Almalinux 8

Application Support Services,Linux General,outsourced web hosting support,Windows General,

AlmaLinux OS is an open-source enterprise Linux distribution focused on long-term stability, community-governed and provides production-grade enterprise. Because of its dedicated community and binary compatibility with Red Hat Enterprise Linux, it is compatible with RHEL and CentOS pre-Stream. AlmaLinux aims to provide a stable, free, and enterprise-grade Linux distribution that closely aligns with the…

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Check How to Enable Logpush to Cloudflare R2?

Cloud Infrastructure,

Cloudflare R2 allows developers to store large amounts of unstructured data and access everything they required with zero egress fees. The S3-compatible API of R2 Storage allows developers to create seamless migrations and advanced integrations. R2 can be used in multiple scenarios such as Cloud-based application storage, Cloud storage for web content and podcast…

June 14, 2023

How to connect to your launched EC2 instance?

AWS,

If you are facing trouble in connecting launched EC2 instance you can follow these simple steps. When you launch an Amazon EC2 instance, it will take some time to be available to use. The virtual machine also takes time to connect because it will boot like a computer. In some cases, you must wait for…

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Steps to backup Amazon S3 bucket

AWS,

Backing up your Amazon S3 bucket is an essential step to ensure the safety and security of your data. You can use the below steps to backup an Amazon S3 bucket. Steps to Enable AWS S3 Versioning Steps to Enable AWS S3 Versioning Lifecycle rules Follow the below process to configure the lifecycle rules for…

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Steps to install VMware VCenter Converter

VMware,

The installation of VMware vCenter Converter is a straightforward process that can be completed in a few simple steps. To successfully install a standalone converter, complete the following set of instructions: First, open the VCenter Converter page and click “Download Now”. You will be directed to the next page. On that page, under the Product…

May 4, 2023

2 ways to convert Virtual Box VDI to VMDK

VMware,

Here are the 2 different ways to convert VDI to VMDK and then successfully run it in VMware Workstation. Convert using Virtual Media Manager in VirtualBox If you already have VirtualBox installed on your computer, there is no easier way to convert a VDI hard disk to VMDK. Also, you might have noticed that VirtualBox…

April 11, 2023

Fix DNS_PROBE_FINISHED_NXDOMAIN

Linux/Windows Support,

Depending on the browser you’re using the error displayed varies. Here we will see how to fix DNS_PROBE_FINISHED_NXDOMAIN (NXDOMAIN is nothing but Non-Existent Domain) on Windows OS. So what is this DNS_PROBE_FINISHED_NXDOMAIN mean? When you are trying to visit the address or the domain name, you would come across this error which indicates the failure…

March 14, 2023

Steps to install Nginx reverse proxy on Ubuntu 18.04

Linux General,

Distributing the load among several servers is proxying. To reduce latency, reverse proxy act as a cache or buffer. User access control is simplified as you need a single point of access to your site. It serves as a proxy server between internal applications and external clients. To protect backend resources the Nginx reverse proxy…

Author: actsupp-r0cks

Two Effective Methods to reset VMware ESXi 6.7 root password

Troubleshoot Health check failures for Amazon ECS tasks on AWS Fargate

Steps to Migrate from CentOS 8 to Almalinux 8

Check How to Enable Logpush to Cloudflare R2?

How to connect to your launched EC2 instance?

Steps to backup Amazon S3 bucket

Steps to install VMware VCenter Converter

2 ways to convert Virtual Box VDI to VMDK

Fix DNS_PROBE_FINISHED_NXDOMAIN

Steps to install Nginx reverse proxy on Ubuntu 18.04

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