What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Latest News, Tips | Web Hosting Support | Server Management, actsupport

How do I back up Azure VM?

May 11, 2021 Cloud, VMware actsupp-r0cks 0

There are a couple of methods to take a backup based on your settings from Single to multiple Azure VM. Here we can see how to backup Azure VM. Whether to install a VM agent? Azure Backup installs an extension on the VM agent, and this depends on your VM. You need to install the […]

Check EasyDcim – Data Center management tool

April 27, 2021 Data center actsupp-r0cks 0

Iaas (Infrastructure as a Service) is a type of cloud computing that provides virtualized computing resources over the internet. Automated administrative functions, as well as GUI and API-based control, are characteristics of Iaas. We need to choose the best solution to assist us in implementing the required environment. One such tool is EasyDCIM. EasyDCIM Dedicated […]

How to recover the IMAP server in Outlook 2016 when authentication fails?

April 21, 2021 Mail Servers, Server actsupp-r0cks 0

You would have come across the authentication failure when you try to connect to your email account in Microsoft Outlook 2016, you get this because you have a Unicode character in your password which triggers this kind of error. It is easy to recover using the given below solution. Therefore, let’s see how to recover […]

How Can I Enable Authentication on MongoDB?

April 15, 2021 Database actsupp-r0cks 0

Enabling Authentication is the most important and fundamental security feature that comes with MongoDB, so you need to make sure you properly configure it. No worries we will take you to step by step to enable authentication on mangodb easily. So let’s get started. Usually, all “MongoDB as a Service” providers already enable authentication pre-emptively. Steps […]

What are the 5 Easy Ways to Reduce Latency?

April 9, 2021 Server actsupp-r0cks 0

Is your latency high, and looking for ways to reduce latency? Then below you can see the quick ways to reduce the transmission delay for a speedy internet connection. Although latency, bandwidth, and throughput are all interconnected, they each measure different things. Bandwidth – The maximum amount of data that can travel through a network […]

502 Bad Gateway error in Nginx – Fix It

March 26, 2021 Nginx actsupp-r0cks 0

The most common error you would be facing in Nginx is the 502 Bad Gateway error. This occurs when you try to access your web server, but it fails to reach you. You might be clueless on how to fix it or what does it mean. So, let’s first see why you 502 Bad Gateway […]

5 Financial Benefits of Cloud Migration

March 18, 2021 Cloud actsupp-r0cks 0

In the current scenario with added advantage towards cloud environment, migrating entire data to cloud set up from local server is inevitable. It will ensure the business stays afloat even when there is an outage or downtime. Resource allocation, a sudden demand for operations, geographical distribution challenge, backups, and disaster recovery are the main criteria […]

Troubleshoot SSL handshake error

March 12, 2021 HTTP/WebServer actsupp-r0cks 0

You might be confused about the message “SSL Handshake Error” or “SSL Handshake Failed”. You would face this when the server cannot establish the connection via the protocol and the client receives the HTTP status 503 with the text “Service Unavailable”. This occurs mainly when the read access is not permitted to the OS that […]

Steps to Install MySQL 8.0 on Ubuntu 20.04

March 4, 2021 MySQL, Ubuntu actsupp-r0cks 0

MySQL is the most popular used Open source Database Management System. Some of the new factors of MySQL 8.0 are Atomic Data Definition Statement Support, Enhanced Security and account management, and Support different types of indexes and Query Optimization.Let’s start the installation of MySQL on Ubuntu by using the steps given below. Step 1: Install […]

Asterisk 11 Installation on CentOS 6

February 26, 2021 Linux General actsupp-r0cks 0

Hey guys! I will show you quick steps to install Asterisk 11 on CentOS 6, Okay before we start, make sure you have installed CentOs6 in your machine and check if there are any updates you need to complete, if so, make sure you complete those. For your easy understanding, I’ve summarized the steps below […]

From the Blog