What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks, Author at Outsourced Support | Web Hosting Support

Change VLAN ID using VMware Infra Client or Vsphere client

February 10, 2015 VMware actsupp-r0cks 0

This guide will help you to change the VLAN ID using the VMware Infra Client or Vsphere client. Below are the information that relates to adding and removing VLAN IDs to and from a portgroup, when the following symptoms are observed. Loss of network connectivity to and from the host. Loss of connectivity to associated […]

Fixing a corrupt VHD file

February 10, 2015 Hyper V actsupp-r0cks 0

Error message – Failed to open attachment ‘C:\ vhddir \MyVHD.vhd’. Error: ‘The file or directory is corrupted and unreadable.’” There could be many possible causes why your VHD may become corrupted. More often administrators tend to restore the backup from the snapshot catalog. This is to ensure an uptime guarantee. However, if we have enough […]

Virtual Machine Cannot Start (Vmware) – ESX/ESXi – 5.0

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Problem: Virtual Machine Cannot Start (Vmware) – ESX/ESXi – 5.0 Explanation: There will be situations where the VM on a host fails to start without showing any progress when the power state is reset. This can be caused by a hung process on the host. Solution: SSH into the host on which the VM is […]

Increase VMware VM performance by placing the Swap file in an alternate location – ESX/ESXi 5.0

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In this post you will see how to Increase VMware VM performance by placing the Swap file. By default, a swap file is created when a virtual machine is powered ON under a ESXi host. Swap files normally are stored in the same location as in the VM’s configuration file, it could be a VMFS […]

Preventing WordPress XML-RPC DDOS Attack

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WordPress XML-RPC pingback exploits are used in a number of DDoS attacks in the recent times. WordPress is widely used by many websites that uses a content management system, any vulnerability in the WordPress could compromise the website and break down the Network integrity. Hence it is important to secure and mitigate wordpress websites from […]

How to Change the Pool Master in Citrix Xenserver

July 4, 2014 Citrix Xen actsupp-r0cks 0

In Xenserver pooled environment, if the pool master node goes unresponsive due to some reason. We will not be able to access the slave nodes and its corresponding VM’s from Xencenter. At this time, if we are able to manually SSH into the pool master. We can execute the following commands to make a slave […]

Steps to Fix VDI Not Available Error in Citrix Xenserver

June 10, 2014 Citrix Xen actsupp-r0cks 0

During a Reboot of a VM at some unavoidable circumstances, the Startup logs might end up with “VDI not available” error. Follow the below steps to fix this: Determine the UUID of the Storage Repository and the VDI that’s exhibiting the issue (we can either get this from xencenter or by using xe sr-list name-lable= […]

How to Fix – When Xenserver Host Stuck in Maintenance Mode

May 30, 2014 Citrix Xen actsupp-r0cks 0

In this post you will see how to fix Xenserver Host Stuck in Maintenance Mode. Whenever we restart the xapi service (using either service xapi restart, or xe-toolstack-restart) the API will work for about 30 seconds and then it will stop working and any command we run from that server will show something like this: […]

Steps to be taken when a VM goes in Read-only mode

May 19, 2014 VMware actsupp-r0cks 0

Whenever there is a file system inconsistency involved, the system mounts in Read-only mode to prevent damage to the system. In Xen, if you come across such a situation you can try using the following methods to mount that back in write mode. Boot the VM in single user mode. One can get into single […]

Asterisk installation and configuration in Linux Server to make Calls between two VoIP phone

November 1, 2013 Asterisk installation and configuration in Linux Server, Linux General actsupp-r0cks 0

Asterisk is a free and open source framework for building communications applications and is sponsored by Digium. Asterisk installation will help you make call’s easier. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, and conference servers and is used by small businesses, large businesses, call centers, carriers […]

Author: actsupp-r0cks