What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

MariaDB vs MySQL- Differences you need to know

We will see the major difference between the popular and extensively used database MariaDB vs MySQL. We know that MariaDB’s fork was introduced to secure future access to MySQL and its further development. Here we will see the main difference that you need to consider before opting for one.

Before diving into each feature let’s see the key differences:

MySQL uses some proprietary code in its Enterprise Edition owned and distributed by Oracle, whereas MariaDB is open-source.
MariaDB is faster when compared to MySQL with 12 new storage engines than MySQL.
MySQL supports Data Masking and Dynamic column, while MariaDB doesn’t.
MariaDB is fully licensed under GPL, whereas MySQL is available under GPL or proprietary license.

Other than these, there is few more difference, so let’s get into details; this will help you choose the better option based on your need.

Main Difference:

Platform Supported

MariaDB and MySQL are available as a service on all three platforms of Amazon Web Services (AWS), Microsoft Azure, and Rackspace Cloud. Also, as a managed service, Google Cloud’s platform is available in MySQL.

Language’s Used

Programming languages like Python, PHP, C, C++, Java, JavaScript, D, Ruby, Pearl are all supported in MariaDB.

MySQL supports Node.js, C, C++, Python, Java, Go, R, D, Perl, Delphi, .NET, Lisp, Erlanger programming languages.

Licensing

Both tools are a free source, however, their license schemes differ slightly: MariaDB follows the GPL License version 2, which is completely covered by the public license, but MySQL employs a more intricate licensing process.

Performance Improvement

When it comes to performance MariaDB perfectly replaces MySQL with a GPL license and offers better performance than MySQL. Even in replication, MariaDB outperforms MySQL.

Storage Engine

MariaDB supports more powerful storage engines than MySQL. Additionally, you will get 12 new storage engines with MariaDB and Binary Packages are included.

For example: XtraDB, Aria, MariaDB ColumnStore, etc. MySQL’s default storage engine is InnoDB, although you can manually install plug-in storage engines for more flexibility.

Command-Line Access

The command-line editors for both of these RDBMSs were generally very similar. However, due to the implementation of the X Protocol in MySQL, they are no longer directly compatible with each other. You can interact with the document storage as well as a script in JavaScript and Python in the MySQL editor.

Users of MariaDB will need to utilize the MariaDB command-line editor that supports basic database operations.

Faster Caching

The Memory storage engine in MariaDB is faster up to 24% for INSERT Command than in MySQL.

Thread Pool

MariaDB has a thread pool technique as a standard feature, which allows it to manage up to 200,000 simultaneous connections, this does not exist in MySQL, but its enterprise edition can only replicate this number.

Forks

The forks of MariaDB is 868, and for MySql it is 1.6K.

Best suited for Enterprise – MariaDB vs MySQL

When you want to opt for an enterprise, the license, and cost matter. MySQL is not ideally suitable for large-sized data, as it triggers a high load on the database server.

MariaDB can be integrated with other relational database management systems. This Open-source software is based on the MySQL Community Version and offers backward compatibility. MariaDB is not free and there is no guarantee of further version updates coming.

So if you’re looking to build commercial applications then, the MySQL enterprise version contains some premium features that are available for free.

MariaDB and MySQL both offer premium support to enterprise users, so you can get support directly from Oracle if needed, if you opt for MySQL and for MariaDB, you can get support from the people who built the latest version.

So anyways you will get a fast and reliable pillar for your LAMP stack that helps you build scalable services for your customers.

Hope this was informative for you to decide which one best suite’s your need. If you need any consultation or assistance we are here to guide you.

You can also check: 7 Ways to Optimize High-Traffic in MySQL

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Written by actsupp-r0cks

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