What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

2015 - Outsourced Support | Web Hosting Support

Open VPN Server Configuration on Linux

September 23, 2015 Linux General actsupp-r0cks 0

Install Open VPN RPM. Dependencies openssl lzo pkcs11-helper Download openvpn-<version>.rpm , And install using this command rpm -ivh openvpn-<version>.rpm It will create folder under /etc/openvpn and /usr/share/doc/openvpn-2.1.1 cp -r /usr/share/doc/openvpn-<version>/easy-rsa /etc/openvpn cp -r /usr/share/doc/openvpn-<version>/sample-config-files/server.conf /etc/openvpn we have to copy the “easy-rsa” folder and “server.conf” file from /user/share/doc/openvpn-<version>… to…. /etc/openvpn Then go to /etc/openvpn cd /etc/openvpn […]

Networking Concepts, in RHEL 7 or CENTOS7.

September 12, 2015 Linux General actsupp-r0cks 0

Let’s see the networking concepts, in RHEL 7 or CENTOS7. You should concentrate on these if servers upgrade: We usually edit the network configuration file in the older versions to manage IPs. under /etc/sysconfig/network-scripts/ In the new version no more editing is required. We can add, modify, delete the IPs using the tool called NMCLI […]

Symbolic link hack and its prevention in cPanel based servers.

August 26, 2015 Linux General actsupp-r0cks 0

Symbolic link: Just like we use shortcut in windows based operating system. Symbolic link (symlink or soft link) is a shortcut like file in linux operating systems. In linux a normal user cannot access server main/root directory. So, they use this symlink option as a tool to hack/gain access to server main/root directory. User will […]

DNS Configuration (Internal and External)

August 14, 2015 Linux General actsupp-r0cks 0

The following package must be installed : bind-9.8.2-0.17.rc1.el6_4.6.i686.rpm bind-chroot-9.8.2-0.17.rc1.el6_4.6.i686.rpm bind-utils-9.8.2-0.17.rc1.el6_4.6.i686.rpm bind-libs-9.8.2-0.17.rc1.el6_4.6.i686.rpm Install DNS: Install bind and bind-chroot package using bellow command rpm -ivh bind-9.8.2-0.17.rc1.el6_4.6.i686.rpm rpm -ivh bind-chroot-9.8.2-0.17.rc1.el6_4.6.i686.rpm rpm -ivh bind-utils-9.8.2-0.17.rc1.el6_4.6.i686.rpm rpm -ivh bind-libs-9.8.2-0.17.rc1.el6_4.6.i686.rpm Create DNS key using below format: % dnssec-keygen -a hmac-md5 -b 128 -n USER dhcpupdate Kdhcpupdate.+157+14638 This will create a 128bit […]

Routing Basics

July 13, 2015 CCNA workbook actsupp-r0cks 0

Routers in a network discover remote networks in two ways Statically configured routes Dynamic routing protocols By default routers knows only the directly connected networks represented by “C” Static Routing Static route are mainly used when routing from a particular network to a stub network. Stub networks are the networks that can be accessed through […]

Routers Basics

July 8, 2015 CCNA workbook actsupp-r0cks 0

ROUTERS: It is an internetworking component that connects networks at different geographical locations.It has Serial Port Auxillary Port Console Port AUI (Attachment Unit Interface) or Ethernet(which uses RJ45 port) Routers are of two types Fixed -fixed number of slots (series from 700 to 2500, exception 1750, 1751) Modular – Upgradable slots and ports (series from […]

Networking Basics

July 1, 2015 CCNA workbook actsupp-r0cks 0

What is a Network? A network is any collection of independent computers(devices) which are connected to one another to share files and peripherals such as printers, modems, tape drives. Every Network includes: At least two computer server or client work station Network Interface card(NIC) A connection medium(wired or wireless) Network Operating System software Protocols: Protocols […]

Iperf

June 18, 2015 Linux General actsupp-r0cks 0

Iperf was developed by NLANR/DAST as a modern alternative for measuring maximum TCP and UDP bandwidth performance. Iperf allows the tuning of various parameters and UDP characteristics. Iperf reports bandwidth, delay jitter, datagram loss. Iperf is available also for Windows The quality of a link can be tested as follows: – Latency (response time or […]

MySQLTuner-perl Script

June 2, 2015 Linux General actsupp-r0cks 0

MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and make adjustments to increase performance and stability. The current configuration variables and status data is retrieved and presented in a brief format along with some basic performance suggestions. Compatibility: MySQL 3.23, 4.0, 4.1, 5.0, 5.1 (full support) MySQL […]

Linux – Creating a Partition Size Larger Than 2TB using Parted Command

May 25, 2015 Linux General actsupp-r0cks 0

Find Out Current Disk Size: fdisk -l /dev/sdb Disk /dev/sdb: 3000.6 GB, 3000592982016 bytes 255 heads, 63 sectors/track, 364801 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 Disk /dev/sdb doesn’t contain a valid […]

Year: 2015