What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

AWS, Azure, or Google Cloud: Who’s Leading in 2025?

May 5, 2025 Amazon S3, AWS, Azure, Cloud, Cloud Infrastructure, DevOps, Google Cloud, Hsphere, Server Management, VMware actsupp-r0cks 0

Battle of the Clouds: AWS, Azure, and GCP in 2025 In the cloud computing arena of 2025, Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) continue to represent the top-tier service providers. Each of these providers offers a broad array of services designed to meet the evolving needs of businesses. However, their [...]

Essential Hardening Techniques for Windows and Linux Servers in 2025

May 5, 2025 AWS, Azure, Cloud Infrastructure, Disaster Recovery, Google Cloud, HTTP/WebServer, IoT, IT Infrastructure, Linux/Windows Support, Server Hardening, Server Management actsupp-r0cks 0

Ultimate 2025 Security Guide: Hardening Linux & Windows Servers In 2025, server hardening has become more critical than ever. With advanced cyber threats targeting Linux servers and Windows servers across on-premises infrastructure and cloud computing environments, securing your digital assets is not optional it’s a necessity. Organizations must implement comprehensive server hardening security measures that [...]

OpenStack + S3 API: Unlocking Next-Gen Cloud Storage Capabilities

May 5, 2025 Amazon S3, Application Maintenance, AWS, Internet Security, IoT, Managed Services IT, OpenStack, outsourced web hosting support actsupp-r0cks 0

Modern Cloud Storage Simplified: OpenStack and S3 API Synergy OpenStack and S3 API integration is reshaping how modern organizations approach cloud storage. As digital workloads grow and data generation surges, the need for scalable, cost-efficient, and adaptable storage solutions becomes critical. OpenStack, a highly flexible and open-source cloud infrastructure platform, has rapidly gained popularity among [...]

Common SaaS Application Support Errors That Kill Loyalty

May 2, 2025 Application Maintenance, Application Support Services, Cloud Infrastructure Management Services, SaaS, SaaS support actsupp-r0cks 0

How Poor Application Support Damages SaaS User Experience Many SaaS companies unknowingly risk customer loss and reputational damage due to avoidable shortcomings in their application support strategy. Instead of embedding support as a strategic pillar, it’s often considered a secondary concern something to address only after a product is launched and running. This approach results [...]

How to Scale WordPress with Kubernetes for High Availability

May 2, 2025 Content management system, IT Management, Kubernetes, outsourced web hosting support, Server Management Services, WordPress actsupp-r0cks 0

Maximize WordPress Uptime with Kubernetes Deployment In the ever-evolving digital landscape, ensuring that your WordPress site remains accessible, responsive, and scalable is paramount. Leveraging Kubernetes for deploying WordPress can significantly enhance its scalability and availability, providing a robust solution for high-traffic websites. Understanding the Need for Scalability and High Availability Scalability is the capability of [...]

DNS Demystified: How Domain Name System Powers the Web

April 30, 2025 CDN, Content management system, DNS, HTTP/WebServer, Internet Security, IoT, IT Management, outsourced web hosting support, Web Performance actsupp-r0cks 0

How Does DNS Work: A Deep Dive into Web Addressing Introduction to DNS and Why It Matters The digital universe thrives on seamless navigation, and at the heart of it all lies the Domain Name System (DNS)—a behind-the-scenes protocol that keeps the web accessible. While users interact with friendly names like google.com, DNS translates them [...]

The Role of CDNs in Improving Web Experience

April 30, 2025 Application Support Services, CDN, Content management system, General Security, HTTP/WebServer, IoT, IT Infrastructure actsupp-r0cks 0

How a CDN Helps Improve Web Performance Explained An introduction to web performance In a world where digital experiences shape brand impressions, milliseconds can determine whether a user stays or bounces. The speed of a website has a direct impact on various factors, including user engagement and revenue. Why Speed Matters More Than Ever in [...]

Cloud Native Technologies Microservices & Serverless Explained

April 30, 2025 AWS, Azure, Cloud, Cloud Infrastructure, DevOps, IT Infrastructure, IT Management, Managed Services IT, VPS actsupp-r0cks 0

Introduction to Cloud Native Technologies The Ascendancy of Cloud-Native Architecture in Software Development: Beyond Ephemeral Terminology, a Foundational Reorientation.. As organizations pivot toward agility and resilience, cloud-native technologies offer the blueprint for systems that evolve fast and fail gracefully. These technologies are designed from the ground up to harness the full power of the cloud—scalability, [...]

Uptime & Conversion Gains via Outsourced Hosting Support

April 30, 2025 Cloud Infrastructure, Cloud Infrastructure Management Services, IT Management, outsourced web hosting support, Server Management actsupp-r0cks 0

How Outsourced Hosting Support Drive Hosting Uptime & Conversions In today’s fast-paced and competitive market, web hosting businesses are constantly striving to stay ahead by improving their customer support, maximizing uptime, and increasing conversion rates. One of the most effective strategies to achieve these goals is by outsourcing live chat support. By leveraging outsourced chat [...]

SSL vs HTTPS: Key Differences and Why Both Matter

April 30, 2025 Application Maintenance, Content management system, General Security, HTTP/WebServer, Proactive Monitoring, Version Control, WordPress Security actsupp-r0cks 0

Unlocking Website Security: The Power of SSL and HTTPS The Internet is Evolving Is Your Website Ready? The digital economy now trades in data as its primary coin. Every action a user takes on your website be it a click, scroll, or form submission transfers sensitive information. Whether you're running a personal blog, a business [...]

Author: actsupp-r0cks