What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Steps to Manage or Create parked domains in cPanel

June 3, 2019 Cpanel actsupp-r0cks 0

The domains that you own but that do not contain any content is parked domains. You can use parked domains to hold a domain that is for sale or redirect traffic to another domain. You must register a parked domain name before visitors can access it. Now let’s go straight into the steps to Manage or […]

Convert Addon Domain to Primary cPanel Domain

May 23, 2019 Cpanel actsupp-r0cks 0

To convert an Addon Domain to a Primary cPanel Domain you must create a backup of your web content and MySql database. At first you need to: Login to WHM with root user Once logged in – on your left hand side pane search for the option of “Transfers” and then click on “Convert Addon Domain to Account” option. On […]

Email alert ! when someone logs into your server as root

May 7, 2019 Server actsupp-r0cks 0

Email Alert: It’s very crucial to keep track of what is happening with servers and who logs into the server as far as the security of the server is concerned. Any user who gains root access can do whatever he wants. So its highly necessary to Setup an Email alert when something anonymous takes place. […]

Guide to Install PIP on CentOS 7

April 26, 2019 Linux General actsupp-r0cks 0

PIP is one of the best tool for you to install and manage Python packages. Moreover PIP is a package management system used to install and manage software packages written in Python. With this guide you can easily Install PIP on CentOS 7 . You can install PIP either by using YUM or with Curl […]

Check if your Linux server is Under DDOS Attack or not!

April 11, 2019 Linux General actsupp-r0cks 0

When your server is under DDoS(Distributed Denial of Service) attack it experiences high inflow of data that depletes the server performance or even leads to server crash. Hence you can login to your server as root and fire the following command, using which you can check if your Linux server is under DDOS attack or […]

WordPress Site Scanning – Quick help guide for system administrators

March 15, 2019 General Security, WordPress Security actsupp-r0cks 0

With the increasing use of Internet in the world, the data threats are doubling and more severe too. If you are serious about your website, you need to pay attention to WordPress security. In this guide, we share a quick help guide for System Administrators on WordPress site scanning. Hosting facts says that there are […]

5 ways How Outsourced Web Hosting Can Increase Your Productivity!

February 25, 2019 Outsource technical support actsupp-r0cks 0

The technique in which companies entrust the processes of their business functions to external vendors is Outsourcing. This leads to an increase in productivity and efficiency. Outsourced web hosting support provides high-quality services and gain customer loyalty through great service at all times and is always available for support. Outsourcing is the process of trusting your hosting […]

How to Configure Dom0 Memory in XenServer 5.6

October 30, 2018 Citrix Xen actsupp-r0cks 0

In this blog post, we will show you how to configure Dom0 memory in XenServer 5.6 or later by modifying the configuration file via the console. The Xen hypervisor is a “type 1” hypervisor that runs directly on the hardware. On top of this we run a privileged Linux virtual machine, called “domain 0” ( […]

Manually updating traffic and disk usage for all clients in Plesk

October 15, 2018 Linux General, Plesk actsupp-r0cks 0

This blog post will guide you through the process of manually updating the traffic and disk usage for all the clients in Plesk. The Plesk statistics is a report in Plesk that calculates disk space, Mail Space, Database usage and traffic usage on a per domain and hosting account. Plesk recalculates all usage statistics once […]

How to Limit Bandwidth Using mod_bandwidth Module

September 28, 2018 Linux General actsupp-r0cks 0

Apache does not have any rate limiting or bandwidth limitations by default. In fact, only external modules provide this functionality, so you’d have had to make a special effort to enable it. In this post we will see how you can limit bandwidth using mod_bandwidth module and limit the users to 1Mbps per domain. By […]

Author: actsupp-r0cks