What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

How to Backup & Restore the Data using Mongodump

April 4, 2024 Database actsupp-r0cks 0

Mongodump is a simple MongoDB backup tool that generates high-quality BSON files inside the MongoDB database. It is a good backup option for small MongoDB instances due to its ease of use and portability. This tool offers commands for backing up data at the query, collection, or database level. Furthermore, MongoDB has a complimentary tool […]

3 Ways to Upgrade ESXi 7 to ESXi 8

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Let’s see the three efficient methods to upgrade from ESXi 7 to ESXi 8 and ensure a smooth transition while optimizing your virtualization environment with this guide. Before upgrading to ESXi 8, make sure to review the ESXi requirements such as hardware and compatibility requirements. When upgrading, consider the three different ways and choose […]

How to Install HAProxy on Debian 11 server

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February 27, 2024 Linux General actsupp-r0cks 0

Let’s delve into the intricacies of Rancher Vs OpenShift. Here, we have discussed their features, capabilities, and performance to assist you in making informed decisions for your enterprise solutions. Rancher and OpenShift are Kubernetes cluster managers. They enable Kubernetes to be managed and used via a web console and CLI. Rancher can handle multiple Kubernetes […]

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February 15, 2024 Linux General actsupp-r0cks 0

APT, or Advanced Package Tool, is a package management system that manages, installs, and removes software packages on Debian-based Linux distributions like Ubuntu. APT is not a single command, but it’s a set of tools delivered as packages, including apt, apt-cache, and apt-get. Though it makes software management easier what if it does not work […]

How to Fix DNS Server Error

February 1, 2024 Linux General actsupp-r0cks 0

If you are experiencing a DNS server error, use the following command line to troubleshoot the IP address that the domain currently points to. The nslookup command enables Windows users to troubleshoot DNS issues through the command line. Check IP configuration Open a command prompt and enter ipconfig/all to verify the IP address, subnet mask, […]

Steps to Run Kubernetes on the AWS Cloud Using Minikube Cluster

January 11, 2024 AWS actsupp-r0cks 0

Before setting up the Kubernetes environment, you must install the Docker: docker-ce:18.06 or above, Kubectl, and Minikube in the cloud instance. Let us see the steps to run the Kubernetes on the AWS cloud with the Minikube cluster. Step 1: Start an AWS EC2 instance First, go to AWS Management Console > Services > […]

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AlmaLinux is a potential replacement for CentOS and is compatible with all CentOS services and applications. AlmaLinux is a free open source product with no licenses or restrictions and the current 8.3 version is supported until 2029. Ensure you have created a Linode account and Compute Instance before we start, also set the timezone, configure […]

Improve DNS Performance: Setup DNS to 8.8.8.8 in Linux

October 31, 2023 Linux General actsupp-r0cks 0

Now you can setup your DNS server to 8.8.8.8 in Linux by following the below steps. The DNS translates domain names into IP addresses and acts as a directory service for the internet, which is responsible for resolving domain names to IP addresses. If you see by default, your Linux system will use the DNS […]

Steps to install Kubernetes on Amazon Linux EC2

October 17, 2023 AWS actsupp-r0cks 0

Kubernetes is an open-source that allows you to manage containerized apps everywhere without changing the operational method. With Kubernetes, you can manage any application across multiple cloud or on-premises. AWS makes it easy to use Kubernetes. Here, you can manage Kubernetes by yourself using Amazon EC2. Before installing Kubernetes on Amazon Linux EC2, you must […]

Author: actsupp-r0cks