Question 1

What makes actsupport different?

Accepted Answer

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Question 2

Are the technicians certified?

Accepted Answer

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

Question 3

How do I get started with it?

Accepted Answer

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Question 4

Will my information be secure?

Accepted Answer

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

Question 5

How long have you been in business?

Accepted Answer

Offering Technical Support Services since 2001.

Question 6

What should I do if I have questions?

Accepted Answer

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

Question 7

How soon can you setup the account?

Accepted Answer

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

Question 8

What if I need to cancel my order?

Accepted Answer

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

Question 9

How do i know my data is secure on your server?

Accepted Answer

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Question 10

Do you provide Help desk support?

Accepted Answer

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

Question 11

How flexible are you in terms of scheduling?

Accepted Answer

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Question 12

Can we try out your service before sign up a plan?

Accepted Answer

Of course!  we have a free-trial plans for you to examine the eminence of our support from certified professionals.

Question 13

How fast you can resolve and troubleshoot the errors?

Accepted Answer

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Question 14

Is it possible to choose a support plan based on my requirements?

Accepted Answer

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Question 15

Is it possible to reach you in case of emergency support?

Accepted Answer

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Question 16

Can I get a free trail to check out your service?

Accepted Answer

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

Question 17

What is your average response time?

Accepted Answer

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Question 18

Do you provide any custom plans ?

Accepted Answer

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

Question 19

How to continue your service after the free-trial?

Accepted Answer

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Question 20

Do you provide any Discounts?

Accepted Answer

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Question 21

Which all control plan do you support?

Accepted Answer

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

Question 22

How will I get daily update on the task performed?

Accepted Answer

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Question 23

Do my clients know if the support is outsourced?

Accepted Answer

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Author: Neethu S

Why Outsourcing Technical Support is Crucial for Your Business