What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Step-by-Step Guide to Backup vCenter Server

backup vCenter Server

The vCenter Server Appliance is a preconfigured Linux virtual machine that is designed to operate VMware vCenter Server and its associated services on Linux. VMware adds a native backup function to the VAMI interface. This allows you to backup vCenter databases, events, and configurations. This native method enables quick backups and restore configurations when required.

Let us see how to configure the vCenter Backup setup process,

Configure FTP Server

To create a backup for the vCenter server, it is necessary to have an FTP server. For this, we set up a FileZilla FTP server on a Windows server to act as the backup process target.

Install FileZilla Server on a Windows virtual machine and open the Administration interface. Click Connect to Server, enter the host as 127.0.0.1, and connect to the local host.
Select Server > Configure.
Go to the Servers listeners section and select Add. Enter the address 127.0.0.1 and Port 21, then click on Apply.
Click the User section to create a New User. Select Add.
In the Available user field, select the newly added user. Set a Username and password for the new user.
In the Mount points > Add to create a directory that will be shared with the FTP server.
Select the newly added mount point, then enter the directory path where FileZilla is currently installed. You can make a directory the home directory. In this Configuration, we use \ as a virtual path and E:\backups\vcenterbak as a directory to store vCenter backups.
Now select the access mode that allows you to write vCenter server backups to the selected directory. Here we have used Read +Write mode. If you have not already created a directory on the FTP server system, then select Create the native directory if it does not exist to avoid errors. Click ok to save the settings.

Note: Make sure to configure an SMB share first before using it to store your vCenter backups. SMB shares can be created on a Windows server, a Linux workstation, or a NAS device.

Configuring a vCenter Backup

Open the vCenter Server Management interface of the vCenter Server Appliance by navigating to https://vCenter_IP_address_or_hostname:5480 using a web browser. Enter the credentials to log in to the vCenter Server management web interface.
In the left pane, click Backup > Configure from the Backup Schedule section.
Enter the required parameters in the Create Backup Schedule section.

Backup Location – ftp://192.168.101.217/
Enter the Back Server credentials that you set in the FTP server.
You can set the vCenter backup scheduling– daily, weekly, or custom.
You can also enable a database health check, set the number of backups to retain, and select which data to backup. The expected backup size will displayed.

Click Create to save your backup configuration.

To start the backup process, Select Backup Now.
To use the previously configured vCenter backup configuration, check the box to the Use backup location and user name from the backup schedule. Then select Start.
Now you can check the Activity status of the vCenter backup progress on the Backup page.
When the vCenter appliance backup process is complete, subdirectory files will be available on your backup server.
To restore the vCenter Server settings from a backup, start the vCenter installer and select the Restore option. Follow the wizard’s instructions, choose your vCenter server backup file, and choose the destination server.

VMware provides a native tool for vCenter backups, and that can be used to backup vCenter server appliances. The backup setup is straightforward. Create a destination server using a supported method, access the VCSA web interface, and set up the backup process. If you need any technical help with vCenter backups, don’t hesitate to reach out to us – Get Tech Support!

Also check: Steps to Fix “apt-get: command not found” error in Linux

How to Increase & Prevent SSH Connection Timeout

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