What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Latest News, Tips | Web Hosting Support | Server Management, actsupport

Networking Basics

July 1, 2015 CCNA workbook actsupp-r0cks 0

What is a Network? A network is any collection of independent computers(devices) which are connected to one another to share files and peripherals such as printers, modems, tape drives. Every Network includes: At least two computer server or client work station Network Interface card(NIC) A connection medium(wired or wireless) Network Operating System software Protocols: Protocols […]

Iperf

June 18, 2015 Linux General actsupp-r0cks 0

Iperf was developed by NLANR/DAST as a modern alternative for measuring maximum TCP and UDP bandwidth performance. Iperf allows the tuning of various parameters and UDP characteristics. Iperf reports bandwidth, delay jitter, datagram loss. Iperf is available also for Windows The quality of a link can be tested as follows: – Latency (response time or […]

MySQLTuner-perl Script

June 2, 2015 Linux General actsupp-r0cks 0

MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and make adjustments to increase performance and stability. The current configuration variables and status data is retrieved and presented in a brief format along with some basic performance suggestions. Compatibility: MySQL 3.23, 4.0, 4.1, 5.0, 5.1 (full support) MySQL […]

Linux – Creating a Partition Size Larger Than 2TB using Parted Command

May 25, 2015 Linux General actsupp-r0cks 0

Find Out Current Disk Size: fdisk -l /dev/sdb Disk /dev/sdb: 3000.6 GB, 3000592982016 bytes 255 heads, 63 sectors/track, 364801 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 Disk /dev/sdb doesn’t contain a valid […]

Add multiple interface and IP address – ubuntu and centos

May 12, 2015 Linux General actsupp-r0cks 0

The below script uses to add bulk IPs for the same gateway and subnet : Save IPs in a file like /opt/dummy.txt and run the script to add them up. Interface add script – Ubuntu or Centos: echo Enter Distribution ubuntu\/centos read os if [ “$os” == “centos” ] then echo Enter Interface Name read […]

MEGACLI Commands to check Hardware RAID config and Setup

April 30, 2015 Linux General actsupp-r0cks 0

To know the Hardware RAID controller and other information use the lspci command. lspci | grep -i raid O/P: 01:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS 2108 [Liberator] (rev 05) The above command shows the RAID controller vendor details. Installation of Megacli in Centos: Download the MeGaCLIzip from the below link:http://www.lsi.com/downloads/Public/RAID […]

Migrating emails from one server to another without Server access

April 28, 2015 Mail Servers actsupp-r0cks 0

Imapcopy: There are many tools available for this mail to mail migration, here we are going to use “Imapcopy”, which I believe to be the best and easy command line tool. It does support both Imap and Imaps protocols. Since this tool only uses ‘imap’ protocol to copy emails, not much of server resources will […]

Device eth0 does not seem to be present

March 11, 2015 VMware actsupp-r0cks 0

Issues After restoring a VM from datastore or after cloning a centos VM on Vsphere, we see the following error during network restart “Device eth0 does not seem to be present” Cause: After cloning or restore from datastore, the MAC address needs to be edited on the VM configuration settings since the MAC ID tends […]

Vmware – Unable to operate a ESX host with locked disk

March 10, 2015 VMware actsupp-r0cks 0

Background – No operation can be performed on an ESX host and you may see files are locked by other processes. Solution Determine which ESXi/ESX host has a locked or rogue file. * First login to the local tech support mode console on the host. * Use the command vmkfstools to obtain the lockstatus of […]

Integrating Parallels Virtuozzo container in Citrix Xen server

February 10, 2015 Linux General actsupp-r0cks 0

We are trying to install virtuozzo 4.7 in a virtual Machine that has got centos running on it. Virtuozzo installation in this VM goes fine and the VM prompts for reboot post installation. During boot operation, the VM console freezes with lot of errors whereas you can still login to the Virtual machine using putty […]

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