What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Latest News, Tips | Web Hosting Support | Server Management, actsupport

MRTG Installation

August 3, 2012 Monitoring actsupp-r0cks 0

MRTG INSTALLATION: TASK 1: SNMP ConfigurationWhat is SNMP?Most routers and firewalls keep their operational statistics in Management Information Blocks (MIBs). Each statistic has an Object Identifier (OID) and can be remotely retrieved from the MIB via the Simple Network Management Protocol (SNMP). However, as a security measure, you need to know the SNMP password […]

Linux – Tweaks

August 3, 2012 Linux General actsupp-r0cks 0

Tweak 1: Find all zombie process on server(Run this as a root) ps aux | awk ‘{ print $8 ” ” $2 ” ” $11}’ | grep -w Z Kill the zombie process (be careful before run this since it would kill the parent process which is related to the zombie processes.) You cannot kill […]

IIS and FTP permissions

August 3, 2012 Windows General actsupp-r0cks 0

IIS permissions You will get to know on IIS and FTP permissions below, if you find any difficulty to resolve we are ready to fix it for you. 1. To set IUSR permission for a domain, you must know what IUSR is for the particular domain. To find out the particular IUSR for the particular […]

Migrate containers

May 28, 2011 Blade / Virtualization, Windows General actsupp-r0cks 0

Containers can be migrated via command line (windows) Syntax Simple format vzmigrate -f container_ID -A Destinationserver_IP -U administrator -P password More functions vzmigrate -f 175 -A {DestinationHNaddress} -U {Destination Node Administrative Username} -P {Password for account with rights on Destination Node} -r yes The -r yes at the end of the command removes the container […]

Prevent synattack in Windows server 2003

May 28, 2011 Windows General actsupp-r0cks 0

To prevent synattack in Windows server 2003 please follow this- Save the following in synattackprotect.reg and double click it to merge- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters] “EnableTCPChimney”=dword:00000000 “SynAttackProtect”=dword:00000002 “TcpMaxHalfOpen”=dword:00000064 “TcpMaxHalfOpenRetried”=dword:00000050 “TcpMaxPortsExhausted”=dword:00000005 “TcpMaxConnectResponseRetransmissions”=dword:00000003

Windows log file locations

May 28, 2011 Windows General actsupp-r0cks 0

Please note the path may differ with respect to the application installed or configured (IIS) SMTP log files C:\WINDOWS\system32\LogFiles\SMTPSVC1 Webalizer other statistics logs IIS -> domain -> website -> right click -> open -> You can find account name / logs ex: e:\billgates\logs e:\billgates\microsoft.com IIS logs IIS -> domain -> properties -> Website -> properties […]

Reported attack site

May 28, 2011 Linux/Windows Support actsupp-r0cks 0

To remove “Reported attack site” banner from the website, website should be checked for Malware or malicious links. The following sites are helpful in identifying the malware in a site. 1. sitecheck.sucuri.net/scanner/ 2. unmaskparasites.com Still the domain needs to be checked with the help of a programmer to remove it thoroughly. Once it is cleared, […]

Mssql management studio issues – DB in general

May 28, 2011 mssql actsupp-r0cks 0

Error while opening Mssql 2005 management studio MMC could not create the snap-in.MMC could not create the snap-in. The snap-in might not have been installed correctly.Name: Microsoft SQL Enterprise ManagerCLSID: {00100100-1816-11D0-8EF5-00AA0062C58F} Fix Run the following command as shown to fix this. Make sure you have installed the Msql in the path as shown or change […]

Problem with webmail

May 28, 2011 Windows General actsupp-r0cks 0

Webmail is not working Cause – I 1. Make sure the IME_ADMIN and IME_USER are having permission for the webmail folder. IME_ADMIN should have full control. 2. If still there are problems, change the webmail’s application pool -> prop -> change to user / network service. 3. Make sure mail enable /Plesk DNS services are […]

Problem in starting Plesk name server service

May 28, 2011 Plesk actsupp-r0cks 0

If the Plesk name service could not start in the server. Then there could be a duplicate entry in the named.conf file Location of named.conf file c:\program files\ swsoft \ plesk \ dns\ var\ named.conf Solution 1. Backup the named.conf file 2. Check for duplicate domain entries 3. Remove one duplicate entry and save the […]

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