What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Latest News, Tips | Web Hosting Support | Server Management, actsupport

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Methods for primary migration Even though there are different methods you can try migrating SQL Server Database to SQL Server Migration on Azure, we recommend migrating the database files to the Azure VM using a compressed backup file for best data transfer. During migration you could face some downtime so in order to reduce the […]

Avoid these Foreign Key Mistakes – Database Error

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Before you start building your database keep these answers ready i) where do you need to link the table, and ii) what if the table is removed?. Instead of using foreign keys are you still relying on the informal links between databases? To ensure you have set the foreign keys correctly let’s check if you […]

Fix vMotion interface misconfiguration on the destination host (1003827)

July 14, 2022 VMware actsupp-r0cks 0

Have you ever encountered this compatibility error while performing a vMotion migration( vMotion interface misconfiguration )? Unable to migrate from source_server to destination_server: The vMotion interface is not configured (or is misconfigured) on the destination host ‘destination_server’ And this is mainly because the source or destination ESXi servers are not configured for vMotion. So, now […]

How to Restart Management agents in ESXi

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If you are unable to connect directly to the ESXi host or manage under the vCenter server, Or if your vCenter Server displays an error, is because the creation of VM fails when the agent is unable to retrieve VM creation options from the host. You can restart the management agents on your ESXi host […]

Is TCP port 5900 for VNC Server open?

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In this article let’s see detailed solutions to the problem of “VNC ports to open Public”, ie; whether TCP port 5900 for VNC Server is open. Some ports, like HTTP and HTTPS, must be open to the public in order to function properly and more sensitive ports like VNC Server should be restricted from known […]

Quick Patch Management Fixes

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Set Up Nginx as a Reverse Proxy

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Based on the web server’s operating system, you can set up Nginx in different ways. Here we will show you by installing the primary site at example.com domain name, while the proxied WordPress site is installed at abc.domain.com subdomain. Let’s see how to install and configure Nginx as a reverse proxy on the main server. […]

Advantages of Using a Reverse Proxy

May 19, 2022 Linux General actsupp-r0cks 0

A reverse proxy is required, especially for websites that receive a high volume of daily visitors. However, with a reverse proxy, this load is distributed among other servers to ensure peak performance. Another use for a reverse proxy server is to protect the server from malicious user attacks and also it provides plenty of other advantages. […]

Health Checks for Load Balancing

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We usually check the health check log when there is an endpoint change in health status, but you should ensure that you don’t have any log exclusion that applies to health checks. Here you will see how to perform a health check for load balancing. You will require the need of health check when there […]

Steps to recover a .vmdk file from flat.vmdk file

March 31, 2022 VMware actsupp-r0cks 0

Steps to recover a .vmdk file from flat.vmdk file VMware instructs restoring the missing descriptor file from a backup but if it is not possible, we would then recreate the virtual machine file descriptor file. Now let’s see the solution to recover.vmdk files from flat.vmdk file: 1. Login to connect ESXi host command line as […]

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