Category: GenAI

Why AI Is the Backbone of Modern Infrastructure Management

Redefining Infrastructure Through Intelligence Infrastructure is no longer just cables, servers, and silent machines. It’s evolving into a dynamic, responsive ecosystem powered by artificial intelligence (AI) and machine learning (ML). These technologies have become the beating heart of modern infrastructure management infusing decision-making with real-time insights, enabling predictive capabilities, and redefining the role of human [...]

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The Future of Support GenAI in Customer Service 2025

A New Era of Customer Experience In 2025, customer service has transcended the headset. The traditional model—scripted agents, lengthy queues, and limited hours—is rapidly being replaced. In its place stands a new archetype: generative AI (GenAI). With its capacity to interpret, respond, and evolve with every interaction, GenAI is not just transforming how support is [...]

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