What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

iperf test | iperf public server | Server management servicies, actsupport

Iperf

Iperf was developed by NLANR/DAST as a modern alternative for measuring maximum TCP and UDP bandwidth performance. Iperf allows the tuning of various parameters and UDP characteristics. Iperf reports bandwidth, delay jitter, datagram loss.

Iperf is available also for Windows

The quality of a link can be tested as follows:

– Latency (response time or RTT): can be measured with the Ping command.
– Jitter (latency variation): can be measured with an Iperf UDP test.
– Datagram loss: can be measured with an Iperf UDP test.

The bandwidth is measured through TCP tests.

To be clear, the difference between TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) is that TCP use processes to check that the packets are correctly sent to the receiver whereas with UDP the packets are sent without any checks but with the advantage of being quicker than TCP.

Iperf uses the different capacities of TCP and UDP to provide statistics about network links.

With Iperf you have a server machine where iperf put itself in listening and the other that is the client that send the informations.

Example:

Server side:

#iperf -s

Server listening on TCP port 5001
TCP window size: 85.3 KByte (default)

[852] local 10.1.1.1 port 5001 connected with 10.6.2.5 port 54355
[ ID] Interval Transfer Bandwidth
[852] 0.0-10.1 sec 1.15 MBytes 956 Kbits/sec

Client connecting to 10.6.2.5, TCP port 5001
TCP window size: 8.00 KByte (default)

[824] local 10.1.1.1 port 1646 connected with 10.6.2.5 port 5001
[ ID] Interval Transfer Bandwidth
[824] 0.0-10.0 sec 73.3 MBytes 61.4 Mbits/sec

Client side:

#iperf -c 10.1.1.1 -d

Server listening on TCP port 5001
TCP window size: 85.3 KByte (default)

Client connecting to 10.1.1.1, TCP port 5001
TCP window size: 16.0 KByte (default)

[ 5] local 10.6.2.5 port 60270 connected with 10.1.1.1 port 5001
[ 4] local 10.6.2.5 port 5001 connected with 10.1.1.1 port 2643
[ 4] 0.0-10.0 sec 76.3 MBytes 63.9 Mbits/sec
[ 5] 0.0-10.1 sec 1.55 MBytes 1.29 Mbits/sec

So using Iperf (with appropriate flags) on both our machines we can simply measure the bandwidth between them.

Installation:

It is like normal rpm installation, you can either download and install the rpm file or you can just use “yum install”. I have pasted the screen shot of the same below for our reference.

Server Side eg:

Written by actsupp-r0cks

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Iperf