What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Five ways to optimize your Nginx server

April 7, 2017 Nginx actsupp-r0cks 0

Nginx is an open-source HTTP(web) server and reverse proxy, and an IMAP/POP3 proxy server (email server). It was developed to tackle the C10K problem that web servers in use at the time, which was largely Apache, were facing. C10K is simply a numeronym that stands for concurrently handling 10000 connections. Nginx was designed with the […]

E-mail Authentication

February 6, 2017 Linux General actsupp-r0cks 0

Introduction: We all send Email on our day to day life, We send mails from our Email client (Outlook, Thunderbird ) or from a Web interface (From browser), the mails gets transferred to the recipient. The question is, how secure is our message transfer. What is happening at the background. How the messages that we […]

APACHE PHP-FPM MOD_FASTCGI

August 19, 2016 Linux General actsupp-r0cks 0

Here is a guide to install Apache with PHP-FPM(PHP-FastCGI Process Manager) and mod_fastcgi Apache PHP-FPM is an alternative implementation of PHP-FastCGI. In PHP-FPM the PHP process runs as a standalone without the need of web server. It listens for incoming requests on either a TCP or a Unix socket. The web server we use(apache in […]

Find open ports on the Linux server using a script

July 11, 2016 Linux General actsupp-r0cks 0

Find open ports on the Linux server using a script Create a .sh file with below script and set execute permission for the scrip file. #vi portscan.sh #!/bin/bash #The port numbers PORT1=21 #ftp PORT2=22 #ssh PORT3=25 #smtp PORT4=53 #dns PORT5=80 #http PORT6=110 #POP3 PORT7=143 #IMAP PORT8=443 #https PORT9=1433 #MSSQL PORT10=3306 #MYSQL PORT11=3389 #Microsoft-RDP PORT12=5432 #PostgreSQL […]

Routing protocol commands list

March 5, 2016 Network actsupp-r0cks 0

CCNA Routing Protocol Commands IP ROUTING #sh ip route // To view IP routing tables created on a Cisco router. Static Routing Routers are manually configured for networks that are not directly connected, to be able to route to all networks via the next-hop interface. Syntax: (config)#ip route 192.168.10.0 255.255.255.0 192.168.20.2 (config)#no ip route 192.168.30.0 […]

Static Routing

February 5, 2016 Network actsupp-r0cks 0

General Switch commands

February 5, 2016 Network actsupp-r0cks 0

Switch Commands Initial configuration of Switch1 with ip 172.16.10.16 >en #config t (config)#enable password cisco (config)#enable secret cisco (config)#hostname India-switch1 (config)#ip address 172.16.10.16 255.255.255.0 (config)#ip default-gateway 172.16.10.1 (config)#int f0/1 (config-if)#description Finance (config-if)#int f0/26 (config-if)#description Trunk (config-if)#exit (config)# Initial Configuration of 2950 Switch with ip 172.16.10.17 255.255.255.0 >en #config t (config)#hostame India-switch2 (config)#enable password cisco (config)#enable […]

General Router Commands

February 5, 2016 Network actsupp-r0cks 0

Router Modes: Router> User mode Router# Privilege mode Router(config)# Configuration mode Router(config-if)# Interface configuration mode Router(config-subif) Sub Interface configuration mode Router(config-line)# Line mode Router(config-router)# Router configuration mode Global configuration mode in detail: Router> Can see Router config, but cannot change any settings Router# Can see Router config and move to config make changes Router#conf t […]

Network Installation on Linux using NFS

January 8, 2016 Linux General actsupp-r0cks 0

The following package must be installed tftp , tftp server dhcp nfs Configure Dhcp Install dhcp,copy /usr/share/doc/dhcp-xxxx/dhcpd.conf.sample to /etc/dhcp/dhcpd.conf cp -r /usr/share/doc/dhcp-xxxx/dhcpd.conf.sample /etc/dhcp/dhcpd.conf vi dhcpd.conf option domain-name “your domain name”; option domain-name-servers YOUR-SERVER ; default-lease-time 600; max-lease-time 7200; allow bootp; allow booting; ignore client-updates; ddns-update-style none; not authoritative; log-facility local7; subnet YOUR-NETWORK netmask 255.255.255.0 { […]

Open VPN Server Configuration on Linux

September 23, 2015 Linux General actsupp-r0cks 0

Install Open VPN RPM. Dependencies openssl lzo pkcs11-helper Download openvpn-<version>.rpm , And install using this command rpm -ivh openvpn-<version>.rpm It will create folder under /etc/openvpn and /usr/share/doc/openvpn-2.1.1 cp -r /usr/share/doc/openvpn-<version>/easy-rsa /etc/openvpn cp -r /usr/share/doc/openvpn-<version>/sample-config-files/server.conf /etc/openvpn we have to copy the “easy-rsa” folder and “server.conf” file from /user/share/doc/openvpn-<version>… to…. /etc/openvpn Then go to /etc/openvpn cd /etc/openvpn […]

Author: actsupp-r0cks