What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Plesk Fatal exception error and Fix

May 19, 2010 Plesk actsupp-r0cks 0

Plesk Fatal Exception Error: Unable to create or delete domains under Plesk panel. Failed domain creation: Unable to update domain data: dnsmng::remove() failed: dnsmng failed: dnsmng: Unable to open DNS config file: Permission denied System error 13: Permission denied 0: /usr/local/psa/admin/htdocs/domains/create_domain.php:150 Fix: 1. Disable the selinux. vi /etc/sysconfig/selinux SELINUX=disabled SELINUXTYPE=targeted SETLOCALDEFS=0 2. Improper permission of […]

Linux Tips & Tricks

May 19, 2010 Linux General actsupp-r0cks 0

TIP 1: NTP Is NTP Working? STEP 1 (Test the current server): Try issuing the following command: $ ntpq -pn remote refid st t when poll reach delay offset jitter =================================================== tock.usno.navy 0.0.0.0 16 u – 64 0 0.000 0.000 4000.00 The above is an example of a problem. Compare it to a working configuration. […]

OpenVZ Installation On CentOS 5

May 15, 2010 Blade / Virtualization actsupp-r0cks 0

OpenVZ Installation On CentOS 5 OpenVZ is the open-source branch of Virtuozzo, a commercial virtualization solution used by many providers that offer virtual servers. In order to install OpenVZ, Follow the below steps, First Step , we need to add the OpenVZ repository to yum cd /etc/yum.repos.d.wget http://download.openvz.org/openvz.reporpm –import http://download.openvz.org/RPM-GPG-Key-OpenVZ The repository contains a few […]

Adding modsecurity rule for domain

May 15, 2010 Linux General actsupp-r0cks 0

Add the below rule in the .htaccess file. SecRuleEngine Off This will work only if you have old version of mod_security installed on the server. You cannot disable mod_security2 using .htaccess, the only way to bypass mod_security2 in Apache 2 is to manually edit httpd.conf. Create a directory with the username and the domain name, […]

Mysql Queries in Linux

May 11, 2010 Linux General actsupp-r0cks 0

How to resolve mysql_connect() Error Warning: mysql_connect() [function.mysql-connect]: Access denied for user ‘username’@’localhost’ (using password: YES) Possible root cause for this problem is proper privilege not assigned to the particular user. So providing proper privileges will solve this issue. $grant all privileges on “Database_Name” to “username@localhost” identified by “password” If the mysql resides in the […]

SolusVM Master Installation

May 8, 2010 Blade / Virtualization, Linux General actsupp-r0cks 0

SolusVM Solus Virtual Manager (SolusVM) is a powerful GUI based VPS management system with full OpenVZ, Xen Paravirtualization and Xen HVM support. SolusVM allows you and your clients to manage a VPS cluster with security & ease. Requirements SolusVM requires the following specification:CentOS 5+ based linux operating systemAt least one external IP addressOpenVZ – Ensure […]

Plesk VPS Migration for plesk 9 series

May 8, 2010 Linux/Windows Support, Plesk actsupp-r0cks 0

1. Upload migration agent and modules to the source server. For example for Parallels Plesk Panel, there are two folders: “/usr/local/psa/PMM/agents/shared” and “/usr/local/psa/PMM/agents/PleskX”. Use the command below to copy the Migration Manager: destination ~# scp -r /usr/local/psa/PMM/agents/shared/* /usr/local/psa/PMM/agents/PleskX/* root@source:temporary_migration_directory/ 2. Login to source server and change to directory /temporary_migration_directory. Run migration agent (PleskX.pl) with parameter […]

Does DNS use TCP or UDP or both?

May 8, 2010 Linux General actsupp-r0cks 0

Does DNS use TCP or UDP or both? TCP is a connection-oriented protocol and it requires data to be consistent at the destination and UDP is connection-less protocol and doesn’t require data to be consistent or don’t need a connection to be established with host for consistency of data. UDP packets are smaller in size. […]

PRTG Network Monitor

May 8, 2010 Monitoring actsupp-r0cks 0

PRTG Network Monitor runs 24/7 on a Windows-based machine within your network, recording network usage parameters. Recorded data is stored in a database for historic reports. The easy to use web-based user interface allows to configure the devices and sensors that you want to monitor. You can create usage reports and provide colleagues and customers […]

Linux – Advanced Commands

May 7, 2010 Linux General actsupp-r0cks 0

Show status of ethernet interface eth0: ethtool eth0 List addresses for interfaces: ip addr show (OR) ip a Set default gateway: ip route add default via 1.2.3.254 List routing table: ip route show Add (or del) ip and mask (255.255.255.0): ip addr add 1.2.3.4/24 brd + dev eth0 Text Manipulation: Replace string1 with string2: sed […]

Author: actsupp-r0cks