What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Features and Components of Docker in a nutshell!

September 5, 2019 Open Source actsupp-r0cks 0

Docker Today, there is a buzz all around about containerization and Docker, so let’s see the features and components of Docker in a nutshell. Docker is an open-source platform for developers and sysadmins to build, ship, and run distributed applications based on Linux containers. It is basically a container engine that uses Linux Kernel features […]

How to install Suhosin under different Linux Distributions

August 30, 2019 Linux General actsupp-r0cks 0

You can install Suhosin to protect your servers and users from known and unknown flaws in PHP applications and the PHP core. Suhosin comes in two independent parts: – a small patch against the PHP core / format string vulnerabilities – a powerful PHP extension that implements numerous other […]

KernelCare benefits and why should I use it (highly recommended)!

August 23, 2019 Linux General actsupp-r0cks 0

What is Kernelcare ? The kernel is the central module of an operating system (OS). The part of the OS that loads first, and it remains in main memory. Because it stays in memory, the kernel has to be as small as possible while still providing all the essential services required by other parts of […]

Two steps to install eAccelerator In cPanel

August 16, 2019 Cpanel actsupp-r0cks 0

What’s eAccelerator : Before installing let me give you a brief on eAccelerator and how to install it in cPanel. eAccelerator was born in December 2004 as a fork of the Turck MMCache project. It is a free open-source PHP accelerator & optimizer Increases the performance of PHP scripts Free to use and distribute Improve […]

Steps to manage your skeleton directory in WHM

August 7, 2019 Linux General actsupp-r0cks 0

The skeleton directory or skel, is a feature available in WHM. Anything placed in the skeleton directory of the reseller account is automatically copied to the home directory of any new cPanel account created. The skeleton directory will allow you to easily copy the same files in to every new account’s public_html when the you […]

CloudLinux and its usage in shared hosting

July 22, 2019 Linux General actsupp-r0cks 0

One of the most popular technologies for web hosting and specially for shared servers is CloudLinux . It provides a secure and stable hosting environment for sysadmins and web hosting companies to work on a secure environments. So what is CloudLinux ? – It is linux based OS and the leading platform to improve server […]

Rebuild corrupted userdata files in Cpanel

July 19, 2019 Cpanel actsupp-r0cks 0

The userdata directory is one of the important directories of cPanel which stores the user account configuration of the cPanel or WHM accounts. It defines various info like parked, addon, subdomains as well as the VirtualHost. cPanel & WHM utilizes data from the files within /var/cpanel/userdata/ where account-related data is stored or read from. The […]

Steps to Backup and Restore cPanel Accounts via SSH

June 17, 2019 Cpanel actsupp-r0cks 0

cPanel provides some great ready made scripts which will make your tasks more easy. Commands such as pkgacct is basically used for backing up cpanel web hosting accounts and restorepkg for restoring cpanel accounts via the SSH or command line interface. You can simply follow these steps as cPanel allows you to backup and restore cPanel accounts easily. How to create […]

Steps to Manage or Create parked domains in cPanel

June 3, 2019 Cpanel actsupp-r0cks 0

The domains that you own but that do not contain any content is parked domains. You can use parked domains to hold a domain that is for sale or redirect traffic to another domain. You must register a parked domain name before visitors can access it. Now let’s go straight into the steps to Manage or […]

Convert Addon Domain to Primary cPanel Domain

May 23, 2019 Cpanel actsupp-r0cks 0

To convert an Addon Domain to a Primary cPanel Domain you must create a backup of your web content and MySql database. At first you need to: Login to WHM with root user Once logged in – on your left hand side pane search for the option of “Transfers” and then click on “Convert Addon Domain to Account” option. On […]

Author: actsupp-r0cks