What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

[DBNETLIB][ConnectionOpen (Invalid Instance()).]Invalid connection Error when binding MSSQL database with plesk 10

May 28, 2011 Plesk actsupp-r0cks 0

Connection to a named instance of SQL server 2005/2008 should be made using the format ‘VirtualServer\Instancename’. if the IP address of a machine running a named SQL server instance (ONE)is 192.141.128.140, you can connect to the named instance using 192.141.128.140\ONE for the servername. To avoid a client app from using the above convention for a […]

MSSQL – Enabling “Service Broker protocol” for a DB

May 28, 2011 Windows General actsupp-r0cks 0

To determine whether or not Service Broker is enabled for a particular database, execute the following T-SQL: SELECT is_broker_enabled FROM sys.databases WHERE name = ‘Database name’; — Enable Service Broker: ALTER DATABASE [Database Name] SET ENABLE_BROKER; — Disable Service Broker: ALTER DATABASE [Database Name] SET DISABLE_BROKER; Database Mirroring will be enabled after installing Service Pack […]

Event viewer error message “Metabase Key 7041 is out of range. using 1 as default”

May 28, 2011 Windows General actsupp-r0cks 0

When you access a website in Event viewer there is a error message “Metabase Key 7041 is out of range. using 1 as default”. Metabase Key 7041 – AspExecuteInMTA AspExecuteInMTA Metabase Property(ASP pages to run on multithreaded apartment (MTA) threads instead of single-threaded apartment (STA) threads. Analysis If your COM components are primarily free-threaded or […]

When I open File Manager I get “Operation failed” error.

May 28, 2011 Plesk actsupp-r0cks 0

Symptoms When I open File Manager I am getting the following error:FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (PLESK900W2K3\USER1): (1326) Logon failure: unknown user name or bad password. ———————- Debug Info ——————————- 0: plib\ui_common\FileManagerUIPointer.php:709 FileManagerUIPointer->accessItem(string ‘GET’, NULL null) 1: plib\ui\client.domain.hosting.file-manager.php:86 plesk__client__domain__hosting__file_manager->accessItem(string ‘GET’, NULL null) 2: plib\UIPointer.php:599 UIPointer->access(string ‘GET’) 3: htdocs\plesk.php:42 Resolution Make sure that […]

Common Errors and Fixes in IIS and its applications

May 28, 2011 Windows General actsupp-r0cks 0

Service Unavailable: If you face the error ‘Service unavailable’ while accessing the domains in the browser. Cause: Application pool gets stopped for that domain. Fix: In this case you have to to start or restart the application pool belongs to that domain. If you are undable to start the applicaton poll and if you get […]

Steps to install SQL server 2008 with screenshot

May 7, 2011 mssql, Windows General actsupp-r0cks 0

Microsoft SQL Server 2008 Release to Manufacturing (RTM) was released in the August 2008. There are different versions of SQL Server 2008 available such as Enterprise, Standard, Workgroup, Web, Express, Compact and Developer editions. The trial version of Microsoft SQL Server 2008 can be downloaded from the following link http://www.microsoft.com/sql/2008/prodinfo/download.mspx. This article describes the steps […]

Using wildcard subdomains in Plesk

June 16, 2010 Plesk actsupp-r0cks 0

In some situations, you may want to have domain.com as well as *.domain.com point to the same site in Plesk. Plesk will automatically set up hosting for domain.com and www.domain.com within the Apache configuration, but you can direct all subdomains for a particular domain to a certain virtual host fairly easily. DNS Configuration: Add a […]

How to enable more than 4GB RAM support on Linux 32bit servers?

June 16, 2010 Linux General actsupp-r0cks 0

# uname -r 2.6.18-8.1.3.el5 # yum info kernel-PAE Available Packages Name : kernel-PAE Summary: The Linux kernel compiled for PAE capable machines. Description: This package includes a version of the Linux kernel with support for up to 64GB of high memory. It requires a CPU with Physical Address Extensions (PAE). The non-PAE kernel can only […]

FFMPEG Installation

May 19, 2010 Linux General actsupp-r0cks 0

FFMPEG and it’s related modules Installation through Script: Details:All FFmpeg packages are installed from source except codecs. The main dependency for installing ffmpeg is: yum Ffmpeg installation will only work on redhat and suse (requires yum) distributions. FFmpeg installation will work in cpanel and plesk servers.How to run:Wget the above script to /usr/src […]

Plesk DBWebadmin(PHPMyAdmin) Error

May 19, 2010 Plesk actsupp-r0cks 0

Plesk – DBWebAdmin Error:Get the following error when try to use PHPMyAdmin in the Parallels Panel: “#1045 – Access denied for user ‘pma_xxxxxxx’@’localhost’ (using password: YES)” APPLIES TO:* Plesk 8.x for Linux/Unix CauseThe problem is caused by mismatch between user login credentials stored in phpMyAdmin configuration and database.Using instructions below you may repair the configuration. […]

Author: actsupp-r0cks