What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

2017 | Page 2 of 2 | Outsourced Support | Web Hosting Support

Effective Web Hosting – How to choose between cPanel, Plesk & Webmin?

May 19, 2017 HTTP/WebServer Brand Story 0

Most of the people who are in need for web hosting support look for easy & simple methods to manage servers. While there is confusion in terms of usability, scalability, maintainability, and security, the good news is that a lot of web hosts offer very good control panels in their plans. They’re just web interfaces […]

Why is Live Chat a Necessity on Your Website?

May 16, 2017 Live Chat actsupp-r0cks 0

Quality customer support plays an integral role in the growth of a business. Some companies choose to handle it themselves, while some outsource it. Irrespective of the method, it is safe to say assuring your customer is kept happy is assuring you have continued business. Customer support follows a common workflow. An issue is raised […]

Useful Firewall Rules to Configure and Manage Firewall in Linux

May 8, 2017 Firewall/Iptables/Security actsupp-r0cks 0

Managing network traffic is a critical aspect of any organization and a tricky job for system administrators. Knowing what traffic to allow and what to block can be a matter of being safe or vulnerable to cyber-attacks. A firewall is a tool built to aid system administrator’s in regulating incoming and outgoing traffic. System administrators […]

403 Forbidden Error – Causes and Fixes

April 19, 2017 Linux General actsupp-r0cks 0

You spend months, working day in and out coding your website and it is finally time to test it. You type the URL of the website in a browser and hit enter, only to be slapped back with a 403 Forbidden error. This will be very frustrating for a web designer. 403 Forbidden error is […]

Five ways to optimize your Nginx server

April 7, 2017 Nginx actsupp-r0cks 0

Nginx is an open-source HTTP(web) server and reverse proxy, and an IMAP/POP3 proxy server (email server). It was developed to tackle the C10K problem that web servers in use at the time, which was largely Apache, were facing. C10K is simply a numeronym that stands for concurrently handling 10000 connections. Nginx was designed with the […]

High Memory Usage in SQL – How to avoid it?

March 30, 2017 SQL Server Brand Story 0

When your system is short of memory, MySQL will be killed by the system itself since it can use a lot of memory. This also causes MySQL servers to face high server load. Usually when MySQL is killed, we get the message “mysqld invoked oom-killer”. In such cases it is always advisable to restart the […]

4 best practices to follow to keep your customers happy

March 8, 2017 Outsource technical support, outsourced customer support, outsourced web hosting support Brand Story 0

Keeping your customers happy is the key to this competitive technology-savvy world that we live in. One negative review /comment /opinion on social media about customer service can spread like a forest fire and break your reputation. Mindsets & rules for thinking can dependably guide you to the correct decision, every time towards the customer. […]

How to use layered security to safeguard your server?

February 25, 2017 HTTP/WebServer Brand Story 0

Well most of us in today’s scenario talk about “defense in depth” or “layered security”. Though they are used interchangeably, they are very separate from each other. Nowadays, building just one level of security to safeguard your server could have devastating consequences down the line. While attackers may easily penetrate the first level of defense, […]

E-mail Authentication

February 6, 2017 Linux General actsupp-r0cks 0

Introduction: We all send Email on our day to day life, We send mails from our Email client (Outlook, Thunderbird ) or from a Web interface (From browser), the mails gets transferred to the recipient. The question is, how secure is our message transfer. What is happening at the background. How the messages that we […]

Year: 2017