What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

2021 - Outsourced Support | Web Hosting Support

Fix 403 Access Denied errors – Amazon S3

December 28, 2021 AWS actsupp-r0cks 0

Dose Amazon S3 is returning the 403 Access Denied errors while you try to access objects. Then, you can try these below troubleshooting to fix 403 Access Denied errors. GetObject / HeadObject requests: GetObject / HeadObject requests: When you experience access denied from object request, then you got to check the object ownership. Then, verify […]

Install Kubernetes Cluster on AWS EC2 instances

December 14, 2021 AWS actsupp-r0cks 0

If you are looking to install Kubernetes on AWS EC2 instances from scratch, then this guide will make your steps easier. Now let’s see all are the prerequisites that are needed.You should have one AWS EC2 instance for each of the master nodes and worker nodes. Here we have used Amazon Linux 2 AMI, based […]

Fix EasyApache YUM Failed Error

December 2, 2021 Linux/Windows Support actsupp-r0cks 0

Fix EasyApache YUM Failed Error Let’s see the methods to resolve the “The Servers System Package Manager, YUM Failed” error that occurs while executing the Easyapache. This error is caused by 32-bit and 64-bit packages. You need to ensure that you have installed the correct packages as per your OS bit. Method 1: To remove […]

MariaDB vs MySQL- Differences you need to know

November 9, 2021 Database, MySQL actsupp-r0cks 0

Create directory & set permission using a single Linux command We will see the major difference between the popular and extensively used database MariaDB vs MySQL. We know that MariaDB’s fork was introduced to secure future access to MySQL and its further development. Here we will see the main difference that you need to consider […]

Backup & Restore from VestaCP

October 21, 2021 Outsource technical support actsupp-r0cks 0

You will be able to create a backup and restore it from VestaCP easily. VestaCP helps you to manage your clients and websites on your server with ease. When your site goes down you can quickly take the live site by restoring the backups available, as VestaCP offers quick and easy backup and you can […]

How to Install VestaCP on Ubuntu 18.04

October 12, 2021 Linux General actsupp-r0cks 0

VestaCP is an open-source control panel for Linux servers that have enough features to maintain a small server with one’s own customizations. It’s free and can be deployed not only in Ubuntu but also in Red hat/CentOS (version 5, 6, 7), and Debian versions. It is simple and powerful with its clean user interface control […]

Check LDAP user authentication

September 28, 2021 Linux General actsupp-r0cks 0

Make use of (Lightweight Directory Access Protocol) LDAP user authentication to validate the credentials submitted by the user. LDAP is mainly used in Microsoft’s Active Directory, but it can also be used with other tools like; Open LDAP, Red Hat Directory Servers, and IBM Tivoli Directory Servers for its open and cross-platform protocol. The LDAP […]

How to Increase & Prevent SSH Connection Timeout

September 23, 2021 Linux General actsupp-r0cks 0

You face SSH connection timeout due to inactivity and you need to start all over again. Here you will see how to increase & prevent SSH connection timeout.First, let’s see how you can increase the SSH timeout limit and keep your SSH session alive even if it is inactive. Increase SSH Connection Timeout: Increase SSH […]

Install Iptables in CentOS 7

September 14, 2021 Linux General, Open Source actsupp-r0cks 0

In order to install iptables in centos 7, you need to either use firewall-cmd commands or disable firewalld and then enable iptables. This is because firewalld is a replacement of iptables, therefore only one should run at a time. So let’s first disable firewalld. To mask or disable firewalld you can use the below command: […]

Email Error 550 – Let’s Fix It

September 1, 2021 Mail Servers actsupp-r0cks 0

You come across the email error 550 when an email address you used could not be verified by the destination mail server or it can be a firewall issue. So let’s first see what you need to check at first to fix error 550. Few of the reasons that can cause the error are: The […]

Year: 2021