What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Six Basic Options You Will Need To Configure Apache Server Tokens

September 10, 2018 Linux General actsupp-r0cks 0

In this post, you will learn about the six basic options you will need to configure Apache Server Tokens. These options are quite different from each other and the security of the server depends on how you set this up. Apache token is generally found in the Apache main configuration file “httpd.conf”. If you don’t […]

Some Simple Tweaks to Optimize Apache in cPanel

August 31, 2018 Cpanel, Linux General actsupp-r0cks 0

The default Apache settings on cPanel are something that can be improved on. Here are some simple tweaks to optimize cPanel server. All the important configuration options are stored by Apache in a config file called httpd.conf that is located at /usr/local/apache/conf/httpd.conf. We will start by opening this file in your favorite text editor. For […]

How to fix a corrupt Joomla session table “jos_session”

August 23, 2018 Database, Joomla, Linux General actsupp-r0cks 0

What is Joomla session table and why do we need it? As the name implies, jos_session table stores temporary data of Joomla users and it is used to manage user sessions. A loaded session table can have a serious impact on your Joomla site and often cause slow down. Joomla updates the session table on […]

Install and Configure GitLab on Ubuntu 14.04 with existing Apache

July 26, 2018 Linux General, Version Control actsupp-r0cks 0

In this guide, we will see how to install and configure GitLab on Ubuntu 14.04 server. At a high level, here are the list of steps you would go through to complete the process: 1. Install and configure the necessary dependencies 2. Add the GitLab package repository and install the package 3. Adjusting the Firewall […]

Nginx on cPanel – Quick set up guide of Engintron

July 13, 2018 Cpanel, Linux General actsupp-r0cks 0

Here is a quick setup guide for installing Engintron on cPanel/WHM which deploys Nginx web server as a reverse proxy on the server. cPanel doesn’t have the Nginx support as an alternative to the Apache also Nginx proxied to the Apache. However, we can make use of the third-party plugins for our requirement. There are […]

How to setup SSL for Elastic Load Balancer in AWS

June 20, 2018 AWS actsupp-r0cks 0

So here is a step-by-step setup guide to setup SSL for Elastic Load Balancer (ELB) in AWS. With the increasing popularity as well as the need for the SEO, SSL certificates are now becoming a prerequisite for any website that considers the security of the visitors as serious thing. But just purchasing an SSL certificate […]

Setting up Reverse DNS Without The Help Of Data Center

June 6, 2018 Linux General actsupp-r0cks 0

In most cases, the rDNS setup will done by the Data Center (DC) technicians. But in case if the DC delegates it to a support team like us, you have 2 choices – to leave it in the hands of server management expert like us or to do it on your own and in which […]

How to Install and Configure ProFTPD on Linux Server

May 25, 2018 Linux General actsupp-r0cks 0

In a web hosting environment, running an FTP server is an essential function and it gives the client access to file servers. In this blog post, let’s look at how to install and configure ProFTPD on a Linux server.The File Transfer Protocol (FTP) is a standard network protocol used for the transfer of files between […]

Need, Challenges, and Impact of General Data Protection Regulation (GDPR)

May 16, 2018 Outsource technical support actsupp-r0cks 0

The Data Protection Directive regulated and safeguarded the movement of information around and outside EU since 1995. However, the active involvement of today’s population on the internet has caused an increase in cybercrimes giving rise to the need for stricter laws and standards, which is the reason for The General Data Protection Regulation (GDPR) which […]

Getting an A+ rating on the Qualys SSL Test on all cPanel Domains

January 10, 2018 Firewall/Iptables/Security actsupp-r0cks 0

Security is a basic requirement of the server. We will use SSLLabs, a testing project of Qualys, a company that provides strategic security solutions. In this post, we will see how to use their A+ indicator which is the industry high standard in SSL security and try to meet its requirements. The SSLLabs checker covers […]

Author: actsupp-r0cks