What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks, Author at Outsourced Support | Web Hosting Support

SCSI event codes for VMware ESX/ESXi

September 4, 2013 VMware actsupp-r0cks 0

SCSI (Small Computer System Interface) is an ANSI standard used for attaching peripheral devices to computers. It ensures quick data transfer with a transmission rate of more than 40mbps. SCSI was standardized in 1986 and is still being used. The recent developments of SCSI are Serial Storage Architecture (SSA), SCSI-over-Fibre Channel Protocol (FCP), Serial Attached […]

IP Routing

August 27, 2013 Routing actsupp-r0cks 0

What is Routing? IP routing is the process of moving packets from one network to another network and delivering the packets to hosts. In another way Routing is used for taking a packet from one device and sending it through the network to another device on different networks. What is Routing Protocols and Routed Protocols? […]

Understanding the Basics of Virtual Networking

August 7, 2013 Blade / Virtualization actsupp-r0cks 0

Most of the business could not invest on hardware as the maintenance part seems to be more expensive than the core installation. When business people sought a solution for this raising issue, the answer came up as Virtual networking which is a boon for every industry. Virtual network connects both virtual and physical machines to […]

VMware Virtual Machine Disk

July 30, 2013 VPS actsupp-r0cks 0

The .VMDK file extension is used with the Virtual Machine Disk VMDK format specification used with VMware ESX, ESXi or typically with Vmware Vritual machines. VMDK is an open file format can be compared with the MS Virtual Hard Drive (VHD) disk format and they are not directly compatible. Tools such as the VMDK to […]

Feature of VM Consolidation in vSphere 4.0U2

March 29, 2013 VPS actsupp-r0cks 0

VM Consolidation is a feature in vSphere 4.0U2. What does this feature do and how does this really stick with VM snapshots? To get a better view, one should have knowledge in snapshots feature and snapshot manager. What are snapshots? It is very much similar to a well known feature called system restore that you […]

Resilient File System (ReFS) New local file system introduced in Windows Server 8

March 22, 2013 Windows General actsupp-r0cks 0

Resilient File System (ReFS) is a new local file system introduced in Windows Server “8”, immediately addressing critical server customer needs, and providing the foundation for future platform evolution, for all Windows customers. The main goal behind ReFS is to improve resiliency and reliability, especially in instances when a power failure happens. NTFS could sometimes […]

The FHRP (First-hop Redundancy Protocols)

March 15, 2013 Protocol actsupp-r0cks 0

The Multilayer switches can act as IP gateway for connected hosts by providing gateway addresses at VLAN SVIs and Layer 3 physical interfaces. These switches can also participate in routing protocols ad a traditional routers does. Multi Layer switch will offer a means of preventing one switch (gateway) failure from isolating an entire VLAN. The […]

SQL Server Always On Availability Group

March 8, 2013 SQL Server actsupp-r0cks 0

Overview: SQL server always on Availability group is a new feature developed in SQL server 2012 on the basis of SQL mirroring and Windows server failover clustering. So the environment must achieve the same requirement of the windows server failover clustering and SQL Installation. For configuration of a fail over cluster, Environment should be configured […]

Tackling no Application pool in the CP

October 12, 2012 Linux General actsupp-r0cks 0

If no application pool option is available for a particular user / reseller account in H-sphere. Goto to the reseller a/c -> select the plan -> enable the application pool Only after this, the app pool option will be available to all other user. You can now change it to dedicated application pool for example.

Asp / Asp.net errors

October 12, 2012 Windows General actsupp-r0cks 0

Server Application ‘/’ unavailable error This is a generic error message. If this related to asp error (you can identify this by checking the error message under the Server application ‘/’ unavailable error) Possible solutions: 1. Check the permissions for the domain folders. Assign Asp.net and network service permissions to it if it lacks. 2. […]

Author: actsupp-r0cks