What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Reported attack site

May 28, 2011 Linux/Windows Support actsupp-r0cks 0

To remove “Reported attack site” banner from the website, website should be checked for Malware or malicious links. The following sites are helpful in identifying the malware in a site. 1. sitecheck.sucuri.net/scanner/ 2. unmaskparasites.com Still the domain needs to be checked with the help of a programmer to remove it thoroughly. Once it is cleared, […]

Mssql management studio issues – DB in general

May 28, 2011 mssql actsupp-r0cks 0

Error while opening Mssql 2005 management studio MMC could not create the snap-in.MMC could not create the snap-in. The snap-in might not have been installed correctly.Name: Microsoft SQL Enterprise ManagerCLSID: {00100100-1816-11D0-8EF5-00AA0062C58F} Fix Run the following command as shown to fix this. Make sure you have installed the Msql in the path as shown or change […]

Problem with webmail

May 28, 2011 Windows General actsupp-r0cks 0

Webmail is not working Cause – I 1. Make sure the IME_ADMIN and IME_USER are having permission for the webmail folder. IME_ADMIN should have full control. 2. If still there are problems, change the webmail’s application pool -> prop -> change to user / network service. 3. Make sure mail enable /Plesk DNS services are […]

Problem in starting Plesk name server service

May 28, 2011 Plesk actsupp-r0cks 0

If the Plesk name service could not start in the server. Then there could be a duplicate entry in the named.conf file Location of named.conf file c:\program files\ swsoft \ plesk \ dns\ var\ named.conf Solution 1. Backup the named.conf file 2. Check for duplicate domain entries 3. Remove one duplicate entry and save the […]

Problem with Webshell (page not found error)

May 28, 2011 Hsphere, Windows General actsupp-r0cks 0

ERROR: Warning: Invalid argument supplied for foreach() in C:\Program Files\HSphere\3rdparty\WebShell4\includes\functions.php on line 768 Webshell link not opening from H-sphere control panel. ex: H-sphere -> user / reseller -> File manager / FTP manager -> Webshell -> login -> Page not found error Solution: Goto server -> IIS -> Default site -> properties -> Advanced -> […]

H-sphere – VPS – GENERIC ERROR

May 28, 2011 Hsphere actsupp-r0cks 0

There is a Generic error while signing up a VPS account FIX 1. Open the user control panel -> Plans -> Temple directory -> Type as “vz/template” without quotes (type the path as per the template folder available in the system) 2. Once this has been done, error free signup is possible.

Enable Audio from remote machine through RDP

May 28, 2011 Windows General actsupp-r0cks 0

Here are the steps to follow to enable audio from remote machines in windows: Steps: 1. First check the RDP application has audio enabled Start -> mstsc -> options in RDC application -> Local resources -> Remote computer sound -> choose “Bring to this computer” 2. Edit group policy of the remote machine start -> run -> gepdit.msc -> computer configuration […]

Windows Client Experience in Server OS

May 28, 2011 Windows General actsupp-r0cks 0

To enable the windows vista/windows 7 experience (theme) in server three things should be considered: 1. Installing Terminal server Role 2. Installing Desktop Experience 3. Modifying Group policy to take effect the theme for the users Installing Terminal server Role: RDC (Remote Desktop Connection) no longer supports desktop ecpereince service for the server. So it is mandatoy that […]

FTP Problems in Virtuozzo Servers

May 28, 2011 Windows General actsupp-r0cks 0

When connecting to VPS via FTP( Say File zilla ) which results in Could not connect to server. But the settings will be perfect. You check with server FTP settings, Permissions, ports, FTP modes etc and see everything is fine to avoid FTP Problems in Virtuozzo. Cause of FTP Problems in Virtuozzo After uploading large […]

Shrink 2008 MSSQL database

May 28, 2011 mssql actsupp-r0cks 0

Shrinking SQL 2008 database is nowhere related to SQL 2000/2005 Method. Because SQL Server 2008 no longer allows you to truncate the transaction log using the no_log syntax But here is the special code to shrink the database: USE MASTER GO ALTER DATABASE database_name SET RECOVERY SIMPLE GO USE database_name GO DBCC SHRINKFILE (database_name_log, 1) […]

Author: actsupp-r0cks