What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Feature of VM Consolidation in vSphere 4.0U2

March 29, 2013 VPS actsupp-r0cks 0

VM Consolidation is a feature in vSphere 4.0U2. What does this feature do and how does this really stick with VM snapshots? To get a better view, one should have knowledge in snapshots feature and snapshot manager. What are snapshots? It is very much similar to a well known feature called system restore that you […]

Resilient File System (ReFS) New local file system introduced in Windows Server 8

March 22, 2013 Windows General actsupp-r0cks 0

Resilient File System (ReFS) is a new local file system introduced in Windows Server “8”, immediately addressing critical server customer needs, and providing the foundation for future platform evolution, for all Windows customers. The main goal behind ReFS is to improve resiliency and reliability, especially in instances when a power failure happens. NTFS could sometimes […]

The FHRP (First-hop Redundancy Protocols)

March 15, 2013 Protocol actsupp-r0cks 0

The Multilayer switches can act as IP gateway for connected hosts by providing gateway addresses at VLAN SVIs and Layer 3 physical interfaces. These switches can also participate in routing protocols ad a traditional routers does. Multi Layer switch will offer a means of preventing one switch (gateway) failure from isolating an entire VLAN. The […]

SQL Server Always On Availability Group

March 8, 2013 SQL Server actsupp-r0cks 0

Overview: SQL server always on Availability group is a new feature developed in SQL server 2012 on the basis of SQL mirroring and Windows server failover clustering. So the environment must achieve the same requirement of the windows server failover clustering and SQL Installation. For configuration of a fail over cluster, Environment should be configured […]

Tackling no Application pool in the CP

October 12, 2012 Linux General actsupp-r0cks 0

If no application pool option is available for a particular user / reseller account in H-sphere. Goto to the reseller a/c -> select the plan -> enable the application pool Only after this, the app pool option will be available to all other user. You can now change it to dedicated application pool for example.

Asp / Asp.net errors

October 12, 2012 Windows General actsupp-r0cks 0

Server Application ‘/’ unavailable error This is a generic error message. If this related to asp error (you can identify this by checking the error message under the Server application ‘/’ unavailable error) Possible solutions: 1. Check the permissions for the domain folders. Assign Asp.net and network service permissions to it if it lacks. 2. […]

changing RDP port number

October 12, 2012 Windows General actsupp-r0cks 0

To change RDP port number (Windows server) Run -> Regedit -> Hkey_Local_machine -> system -> currentcontrolset -> control -> Terminal server -> Winstations -> RDP-TCP -> portnumber (right side) Also add an port exception in the Firewall. example port numbers: 3315, 3325, 4124 etc. Note upto port 1024 are reserved ports. Hence do not use […]

Problem starting asp.net service – Asp regiis

August 28, 2012 Windows General actsupp-r0cks 0

If Asp service is not displayed in services.msc but installed OR if you are having a problem starting the ASP.net service, please follow the steps: Run -> cmd -> C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322 or C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727 Go to this location and enter the following command: aspnet_regiis.exe -i This command will repair the asp.net installation.

SQL database Offline or Online

August 24, 2012 Linux General actsupp-r0cks 0

When you are working with the databases to restore or backup you may come across the error: “Cannot Backup/Restore (especially) when database is in use” So in order to over come the database status, Right Click on Database -> New Query: sp_dboption ‘dbname’,’offline’,’true’ (It will make the database to become offline) sp_dboption ‘dbname’,’offline’,’false’ (It will […]

PDF printer – print locally from the server

August 24, 2012 Windows General actsupp-r0cks 0

To convert documents to pdf and save it on the local desktop from a remote server Primopdf (or similar) app should be installed in both client and server end. > Set primopdf as default printer in the client machine. > Enable the following configuration in the Server group policy Computer Configuration\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Printer […]

Author: actsupp-r0cks