What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Email account migration from one cPanel server to another

April 14, 2020 Cpanel actsupp-r0cks 0

Finding trouble in migrating your email account, from one server to another. We will show you an easy process of transferring your email account. Well, If your hosting cPanel helps you with full backup, then you can simply download a full backup and store it in the new server. If not follow the below procedure: […]

Troubleshoot VPN connection issues

March 25, 2020 Cloud, Network actsupp-r0cks 0

When VPN’s are great in connecting private networks across the Internet. You can access any geo-restricted websites at ease with VPN connection with privacy and security. Though it’s a favorable and common method of linking private networks together across the Internet you might come across a few troubles, so let’s see how to troubleshoot VPN […]

Tips to fix Cloudflare error 522

March 11, 2020 DDoS, HTTP/WebServer actsupp-r0cks 0

Looking for a solution to fix your Cloudflare error 522, then here is the fix. When you try to access a website that uses Cloudflare, you might come across 522 error, which shows “ERR_CONNECTION_TIMED_OUT”. This happens when Cloudflare times out contacting the parent web server. The Code 522 stands for ‘Connection timed out’, and occurs […]

Filtering web-traffic to specific Countries

February 28, 2020 Firewall/Iptables/Security, Linux General actsupp-r0cks 0

There are numerous tools and methods to manage traffic to web servers, and here we are going to review the steps to block/allow Apache web traffic based on origin country. You can redirect or block web traffic of your client using the GeoIP module. This would be helpful in Fraud Detection, Target Content, Spam Fighting, […]

Remove error_log files on a cPanel server

February 20, 2020 Cpanel actsupp-r0cks 0

We will show you how to free up disk space by deleting/removing error_log files. You can remove the error_log files either by a single command or using a CRON JOB for automatic removal. Note: Take the backups before you start. If you have limited server resources, then it would take a long time to run […]

Fix SMTP error 421, 451

February 13, 2020 Linux General actsupp-r0cks 0

Well, you might be receiving an error message while sending an email to your recipient in the form of a three-digit number, each containing a detail about the server or an answer to a command. First, try restarting the mail server but if it keeps coming up follow the steps below. So let’s see how […]

Hybrid Cloud – The key survival in today’s business

February 4, 2020 Cloud actsupp-r0cks 0

Cloud technologies are one of the mainstream options in the IT world and global enterprises have already migrated into cloud computing. Due to a lack of control and privacy, opting to go fully on the public cloud will not be the best for IT infrastructure. So if your enterprise is looking for the benefits of […]

Run multiple PHP versions on the same server

January 17, 2020 Server Management actsupp-r0cks 0

You would have faced the trouble of keep swapping the PHP version depending on the task in hand you need to use. With this solution, you can install multiple PHP versions in the system and make them work simultaneously. To run two or more PHP versions for different sites on the same LAMP stack by […]

Steps to Install Jira on Centos7

January 2, 2020 Linux General actsupp-r0cks 0

The bug-tracking tool Jira will track issues and bugs related to your software and Mobile apps. It is developed by an Australian Company Atlassian. You can manage your project easily, as Jira dashboard consists of many useful functions and features which make handling of the issue easily. Now let’s see how to install and configure […]

Steps to install PhantomJS On CentOS7

December 17, 2019 Linux General actsupp-r0cks 0

The most effective method how to Install PhantomJS On CentOS 7. What is PhantomJS? PhantomJS is, in the most straightforward of terms, is a headless program that uses a javascript API. This capacity makes the program exceptionally valuable when utilized for: Network observing – Monitoring page load times and sending out that data as standard […]

Author: actsupp-r0cks