What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Blade Frame

December 27, 2009 Blade / Virtualization, Linux General, Linux/Windows Support, MySQL actsupp-r0cks 0

Blade Servers Blade Servers I would say that the name ‘Modern Computers’ are now referred to as ‘Blade Servers’. The Blade Servers have been around only for a few years but they have created a Hallmark history. It’s simply said.. a single board computer developed to meet the futuristic needs of Data Center modernization. It […]

Converting MySQL query results into a CSV file

December 26, 2009 Linux General, MySQL actsupp-r0cks 0

To dump data from the database into an Excel file, SELECT query can be used to convert data to CSV formatting. Converting MySQL query results into a CSV file All needs to be done is to identify how the fields and lines should be terminated. For example, to dump a table named customers to a […]

How to change the client prompt in MySQL?

December 26, 2009 Linux General, MySQL actsupp-r0cks 0

Change MySQL’s prompt by using the prompt command: mysql>prompt mysql (\d)> Once executed, the currently selected database will appear in the prompt, like so: mysql (mydatabase)> It’s also easy to lose track of which database server you’re logged in to, not to mention which account you’re using. To fix this, modify your prompt using the […]

Linux modules and libraries

December 26, 2009 Linux General actsupp-r0cks 0

Dynamically linked libraries are linked and loaded at run time, either by “ld.so” or “ld-linux.so”, depending on how it was compiled: in a.out or ELF format. Every program whenever they need a library, look through a known list of places to find the needed library. One place they look is “/etc/ld.so.cache”, which contains an ordered […]

RPM – RedHat Package Manager

December 26, 2009 Linux General actsupp-r0cks 0

What does a RPM Package contain? RPMs (*.rpm) typically include 1) the compiled programs and/or libraries needed for the package, 2) documentation 3) install, verify, and uninstall scripts 4) cryptographic signatures for each file in the package. This makes it easy to verify the integrity of the package. 5) It also includes a list of […]

Run Database Servers Optimally

September 16, 2009 Linux/Windows Support actsupp-r0cks 0

Now run the database server optimally using the below procedures and ensure your systems are functioning at peak efficiency. – kernel.shmmax=268435456 for 32-bit – kernel.shmmax=1073741824 for 64-bit – kernel.msgmni=1024- fs.file-max=8192 – kernel.sem=”250 32000 32 1024″ Shared Memory Shared Memory To view current settings, run the command: # more /proc/sys/kernel/shmmax To set it to a new […]

Linux Security Tools

September 16, 2009 Linux General actsupp-r0cks 0

In this page i will try to provide some of the must have tools for linux OS. Some of these tools can also be used for FreeBsd: ROOT KIT HUNTERS: Installation how to * CHKROOTKIT * RKHUNTER * ROOTCHECK @RootCheck: You can download the rootcheck latest version from the following URL: http://www.ossec.net/rootcheck/files/ Installation how to: […]

Exim Command line arguments

September 16, 2009 Linux General actsupp-r0cks 0

Exim Command line arguments The command options are described in alphabetical order below. — This is a pseudo-option whose only purpose is to terminate the options and therefore to cause subsequent command line items to be treated as arguments rather than options, even if they begin with hyphens. -B This is a Sendmail option for […]

New File System

September 16, 2009 Linux/Windows Support actsupp-r0cks 0

New Filesystem developement under process……….. Its great to hear…!!!!! Theodore Ts’o offered an insightful summary of issues affecting future development on the ext3 filesystem, “it is clear that many people feel they have a stake in the future development plans of the ext2/ext3 filesystem, as it [is] one of the most popular and commonly used […]

Disk Quota Management

September 16, 2009 Linux/Windows Support actsupp-r0cks 0

As far as you have you own system and if a single user then you can use any amount of space without any restriction. Since Linux major use is the ability to support multiuser you may need to have some restriction in the amount of disk space the user takes up. I am going to […]

Author: actsupp-r0cks