What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

Server Archives

Best Server Monitoring Tools for Your Business!

October 22, 2024 Server actsupp-r0cks 0

If you’re looking for server monitoring tools, you’re in the right place! Picking the right tool isn’t just about grabbing what’s popular—it’s about finding one that fits your needs perfectly. Think about how many servers you need to keep an eye on and which metrics matter to you. Do you need to monitor performance, uptime, […]

Fix DNS_PROBE_FINISHED_NXDOMAIN

April 11, 2023 Server actsupp-r0cks 0

Depending on the browser you’re using the error displayed varies. Here we will see how to fix DNS_PROBE_FINISHED_NXDOMAIN (NXDOMAIN is nothing but Non-Existent Domain) on Windows OS. So what is this DNS_PROBE_FINISHED_NXDOMAIN mean? When you are trying to visit the address or the domain name, you would come across this error which indicates the failure […]

Steps to enable SSH on Debian 9

December 20, 2022 Server actsupp-r0cks 0

Here you will see how to enable SSH on Debian 9. By default, SSH is turned on, and so the root access is disabled, which implies you will not be able to log in directly to your server via SSH as the root user but using the ‘sudo’ prefix you can run commands with the […]

Fix MySQL Errors while Connecting to Remote Server

November 17, 2022 Database, Server actsupp-r0cks 0

When you try connecting to your remote server you might encounter errors which we will help you to resolve. Following the below guidelines, you can fix MySQL errors. Suppose you are unable to connect to the local MySQL server via socket ‘/var/lib/mysql/mysql.sock’ (2) 0 error, the check if the mysqld daemon is functional or not. […]

HAProxy vs NGINX for Load Balancing

November 10, 2022 Server actsupp-r0cks 0

Let’s see what is best for load balancing, here you see HAProxy vs Nginx differentiation, and based on that you can choose the right one according to your requirement. HAProxy HAProxy HAProxy is open-source software that serves as a load balancer and reverse proxy. Its commonly used to improve performance and distribute workloads. Their response […]

Fix the Error: Permission denied

October 20, 2022 Server actsupp-r0cks 0

If you encounter an error: permission denied it means your server rejected your connection. Let’s first see what causes this error and then see how to fix it. Unless and until you have a valid un-avoidable reason to use sudo command you can use but you shouldn’t be using it with Git. Similarly, if you […]

Check_MK Agent Setup

September 21, 2022 Server actsupp-r0cks 0

If you wish to collect data from remote systems, then use LibreNMS in combination with check_mk. The agent can be extended to include information about applications on the remote system. let’s see how check_mk agent is setup. Installation in Linux/ BSD If you’re using the Distributed Polling setup, then allow access from the LibreNMS host […]

How to Install Checkmk Agent on Windows Server

September 7, 2022 Server actsupp-r0cks 0

You can follow these steps to install checkmk agent on the windows server. Make sure you have downloaded the check_mk_agent.msi in either of the two ways; https://FQDN-CHECKMK/checkmk/check_mk/agents/windows/check_mk_agent.msi Manual download in WATO – Configuration – Monitoring Agents – check_mk_agent.msi Once done, install the check_mk_agent.msi along with add default settings. You will have choose the ‘Install and […]

Is TCP port 5900 for VNC Server open?

June 30, 2022 Server actsupp-r0cks 0

In this article let’s see detailed solutions to the problem of “VNC ports to open Public”, ie; whether TCP port 5900 for VNC Server is open. Some ports, like HTTP and HTTPS, must be open to the public in order to function properly and more sensitive ports like VNC Server should be restricted from known […]

Benefits of Bare Metal Cloud Server

August 24, 2021 Cloud, Server actsupp-r0cks 0

We all know that the Bare Metal server is known as a single-tenant physical server, where the OS is installed directly onto the server, delivering better performance by eliminating layers. Depending on the kind of service bare metal can either be a good choice or not. Once you know what a Bare Metal can provide […]

Category: Server