What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

How Important is BigData in todays business!

December 11, 2019 Artificial Intelligence actsupp-r0cks 0

The buzz is around BigData, as it opens new growth opportunities in today’s business. Irrespective of your business size, data processing is an important factor in making a competent management decision. You need insights about your customer’s behaviour in terms of their needs and desires to grow your business. Big data mainly deal with the […]

Check Iptables Firewall set up on Centos 6

December 5, 2019 Linux General actsupp-r0cks 0

You can use Iptables to secure your Linux server or VPS. With Iptables you can monitor the traffic of your server using tables, which are a set of rules called chains. Iptables is a flexible firewall tool and few tricks and commands could make working with Iptables much easier. To configure firewall rules for IPv6, […]

7 Tips to free disk space on cPanel server

November 29, 2019 Cpanel, cPanel & WHM, Plesk actsupp-r0cks 0

When you run out of disk space, you might experience downtime, slow website loading, or emails that get sent but dose not arrive in your mailbox. You can follow below cPanel tips to free your disk sapce and maximize your server’s potential. 1. cPanel clean up disk space Initially, You need to check whether the […]

Kubernetes – Objects and Architecture

November 20, 2019 Open Source actsupp-r0cks 0

Kubernetes is an open source container orchestration framework for computerizing application sending, scaling, and management. It was initially planned by Google and is currently kept up by the Cloud Native Computing Foundation. They expect to give a “stage for robotizing arrangement, scaling, and activities of utilization compartments crosswise over groups of hosts”. It works with […]

Setup YUM Repository on RHEL 8 using DVD

November 12, 2019 Linux General actsupp-r0cks 0

This guide will help you to set up a local yum repository to use locally-mounted DVD with Red Hat Enterprise Linux (RHEL) 8. This local repository lets you save internet bandwidth as well as the time for downloading packages from the internet. Since the packages are downloaded via a local network, the updates will happen […]

Steps to fix Apache ActiveMQ

October 28, 2019 Open Source actsupp-r0cks 0

Apache ActiveMQ is an open-source message agent written in Java. It gives “Try Features” for which this circumstance means empowering the correspondence from more than one client or server. Maintained clients consolidate Java by methods for JMS 1.1 similarly as a couple of other “cross-language” customers. ActiveMQ offers the power and flexibility to support any […]

VMware Cloud on AWS adoption

October 14, 2019 AWS, VMware actsupp-r0cks 0

VMware Cloud on AWS is the world’s most powerful integrated hybrid cloud offering. It is most suitable for enterprise IT infrastructure and operations firms, looking to migrate their on-premises vSphere-based workloads to the public cloud. Organizations can consolidate and extend their data center capacities, and also optimize, simplify and modernize their disaster recovery solutions. It […]

Ansible and Puppet – Features to know

September 27, 2019 HTTP/WebServer, Linux General actsupp-r0cks 0

To deal with profoundly complex assignments, many Configuration Management tools has been introduced and the two most well known ones incorporate Ansible and Puppet. As per specialists, setup board is an essential procedure and is viewed as basic in the DevOps model to help ceaseless integration. Short History of Puppet and Ansible : Puppet: The […]

How to setup Django with Uwsgi and Nginx on Ubuntu 16.04

September 19, 2019 Linux General actsupp-r0cks 0

In this guide we will show you how to setup Django with Uwsgi and Nginx on Ubuntu 16.04. It is difficult and time-consuming to setup your server everytime. As Django is one of the best tools in its field due to its speed, scalability, and security. We thought that being said, we are going to […]

DirectAdmin or cPanel – Which is better?

September 12, 2019 Cpanel actsupp-r0cks 0

DirectAdmin is a web hosting control panel to regulate destinations less difficult with a graphical UI like other online control panels like cPanel, centos web board. Founded in 2003 by JMBC software. It stays in-adventure with the present most current game plans. The overall examples and clients feature sales are analyzed frequently and the thoughts […]

Author: actsupp-r0cks