What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Can’t connect to Plesk SQL Server (after updating Plesk admin password)

January 23, 2010 Linux/Windows Support actsupp-r0cks 0

Can’t connect to Plesk SQL Server (after updating Plesk admin password) Jet engine is configured as Plesk Database Provider by default and Plesk SQL (MySql) service is set to disabled. However Plesk installer sets MySQL admin’s password the same as Plesk’s admin. If Plesk’s admin password is changed MySQL admin’s password remains the same which […]

Can’t change administrator email address

January 13, 2010 Linux/Windows Support actsupp-r0cks 0

Can’t change administrator email address Error : Unable to update administrator information: Error 2 at CMMFile::CMMFile: open file C:\inetpub\vhosts\default\htdocs\index.html: The system cannot find find the file specified. Solution : You should be able to resolve this after getting the contents css img favicon.ico index.html replaced over here ‘C:\inetpub\vhosts\default\htdocs’. You will be able to update the […]

Unable to add/remove domain alias in Helm Control Panel

January 9, 2010 Linux/Windows Support actsupp-r0cks 0

Unable to add/remove domain alias in Helm Control Panel You could have experienced this error CDomainAlias.DeleteEx 0-xxxxxxxxxx: Unknown error while adding host header: A name contained an invalid character. in Helm Error Logs. If that’s the case please remove IIS.XML in the remote server where the domain is actually hosted. P.S. IIS.XML is available at […]

Accessing Plesk shows invalid security certificate.

January 9, 2010 Linux/Windows Support actsupp-r0cks 0

Accessing Plesk shows invalid security certificate Accessing Plesk Control Panel with https displays the following; mydomain:8443 uses an invalid security certificate. The certificate is not trusted because it is self signed. The certificate is only valid for plesk. (Error code: sec_error_ca_cert_invalid) You don’t need to buy another certificate, the certificate you now have is auto-generated […]

Create directory & set permission using a single Linux command

January 1, 2010 Linux General, Linux/Windows Support actsupp-r0cks 0

Generaly, we create directory using “mkdir” command and then change it’s permissions using “chmod” command. Create directory & set permission using a single Linux command Actually, we can set the permissions for the directory at the time of it’s creation itself, with the following command: $ mkdir zyz -v -m 644 mkdir: created directory `zyz’ […]

Linux Package Management Tips

January 1, 2010 Linux General, Linux/Windows Support actsupp-r0cks 0

Try these Linux package management tips. Linux Package Management Tips 1) To check if a package is available in repositories and if so available, to check the version and size of the package, as superuser run the following commands in respective distro: Fedora, CentOS: yum list <package_name> Ubuntu/Debian: aptitude search <package_name> OpenSuse: zypper search <package_name> […]

Find programs hogging bandwidth using iftop command in Linux

January 1, 2010 Linux General, Linux/Windows Support actsupp-r0cks 0

Find programs hogging bandwidth using iftop command in Linux Using iftop command we shall be able to determine what program is hogging bandwidth. iftop -bNBP is the commonly used option where -n don’t do hostname lookups -N don’t convert port numbers to services -B Display bandwidth in bytes -P show ports as well as hosts […]

How To set the timezone in FreeBSD OS

December 29, 2009 FreeBSD actsupp-r0cks 0

Copy from /usr/share/zoneinfo/Etc or /usr/share/zoneinfo/<continent>/<city>, the timezone, that coresponds to your city/GMT setting to /etc/localtime Once the timezone is set in the FreeBSD server, run the command: adjkerntz -a (adjut kernel timezone). How To set the timezone in FreeBSD OS

Blade Frame

December 27, 2009 Blade / Virtualization, Linux General, Linux/Windows Support, MySQL actsupp-r0cks 0

Blade Servers Blade Servers I would say that the name ‘Modern Computers’ are now referred to as ‘Blade Servers’. The Blade Servers have been around only for a few years but they have created a Hallmark history. It’s simply said.. a single board computer developed to meet the futuristic needs of Data Center modernization. It […]

Converting MySQL query results into a CSV file

December 26, 2009 Linux General, MySQL actsupp-r0cks 0

To dump data from the database into an Excel file, SELECT query can be used to convert data to CSV formatting. Converting MySQL query results into a CSV file All needs to be done is to identify how the fields and lines should be terminated. For example, to dump a table named customers to a […]

Author: actsupp-r0cks