What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

Fix NGINX: 504 Gateway Time-out error

December 21, 2020 Nginx actsupp-r0cks 0

You might be facing the Nginx 504 gateway time out error due to various reasons, so let’s see what is causing the 504 gateway time out error in Nginx. Factors causing Nginx 504 gateway time-out error: Check your back end server: If there are too many requests or if there are any long-running requests, then […]

9 Data Recovery tools for Linux

December 17, 2020 Server actsupp-r0cks 0

Now don’t lose your important information or files due to any hardware problems or transference errors. If you have permanently or accidentally removed any of your files, no worries you can recover using the data recovery tools. We will show you a few tools through which you can recover your lost data. Let’s see each […]

Is it possible to run Proxmox on a bare metal server with pfSense?

December 8, 2020 Linux General actsupp-r0cks 0

There is always the possibility of running Proxmox on a bare metal server with pfsense as a virtual machine. In such a scenario, it is better to understand how the setup works and tweaks which will give optimal performance. Yes, Proxmox can install at the top of Debian, and it is a software stack that […]

Avoid Data Breach in Healthcare

December 2, 2020 Linux General actsupp-r0cks 0

Cyber attacks are a common issue nowadays and it’s mandatory to address the importance of enhancing data security. One such sector which is critical when it comes to protecting data in the healthcare industry, many healthcare organizations are addressing the need to prevent a data breach. The normal occurrences of data breaches are through unauthorized […]

Solve Bottleneck using Proxmox Backup Server 1.0

November 23, 2020 Linux General, Server actsupp-r0cks 0

You know that backup is a central aspect of IT administration. The need to recover from data loss is fundamental and it increases with virtualization. Proxmox already shipped a backup tool called vzdump and can make consistent snapshots of running LXC containers and KVM virtual machines. However, vzdump only allows for full backups. If you […]

Do you really need to shift to a cloud environment?

November 19, 2020 Cloud actsupp-r0cks 0

Shifting to the cloud can bring both opportunities as well as risk. Before proceeding it’s vital to evaluate the pros and cons of the cloud environment. When it comes to opportunities our main focus will be on cost-effectiveness as downsizing required hardware for the set takes prime stand in moving to a cloud environment. Physical […]

Now run MySQL instance in one machine itself!

November 17, 2020 Database, MySQL actsupp-r0cks 0

The most common dilemma we face today in production is with servers runningolder versions of Mysql and if we need to upgrade to a relatively latest version what will happen to clients who use the older version of Mysql and their applications. Will they stop working? Do they need to upgrade their applications related to […]

Installing OpenSSH on Windows Servers

October 27, 2020 Linux General actsupp-r0cks 0

Now, it’s easy to transfer your data over a network from one device to another with an FTP connection for your client. But we all know that FTP is not that safe, hence you can use SFTP, which is secure and prevent unauthorized access. Isn’t that great that you gain free security! We will take […]

SMTP Email Set-up for Magento 2

October 13, 2020 Linux General actsupp-r0cks 0

Most of us are familiar with the widely used email sending system, the SMTP. Here we will show you simple steps to configure the default SMTP Email Set-up on Magento 2. Maximize the effectiveness of your email marketing using Magento 2 SMTP extension. Newbie’s may find it difficult but the steps are easy, so let’s […]

Steps to Install Tomcat on Ubuntu 18.04

September 30, 2020 Open Source, Server actsupp-r0cks 0

Tomcat usually know as Apache Tomcat is one of the most widely adopted application and web servers in the world today. It is the most useable servlet containers available. So before we go through the steps to install Tomcat on Ubuntu 18.04, let’s see the advantages. Advantages of Tomcat You get a lot of benefits […]

Author: actsupp-r0cks