What makes actsupport different?

24/7/365 support coverage, 20+ years in the business, certified techs, ISO 9001:2015 certified for Quality Management System and ISO 27001:2013 certified for Information Security Management System, 100% white label services, multi channel support and many more

Are the technicians certified?

Yes, our technicians are certified in CCNA, MCSE, RHCE, VMware, AWS etc. Our technicians constantly update their knowledge on all emerging technologies to comply with changing dynamics in the industry.

How do I get started with it?

Just fill up the form given on this page and our Business Development Team will get in touch with you and will take it from there.

Will my information be secure?

We are ISO 27001:2013 certified for Information Security Management System and all the data / information of our clients are maintained with confidentiality and are 100 % secure.

How long have you been in business?

Offering Technical Support Services since 2001.

What should I do if I have questions?

If you have questions on the plans and pricing, you can shoot an email to sales@actsupport.com or talk to us at +1 8886660786 or chat with us using the Live Chat option

How soon can you setup the account?

When we have all the required information necessary to start support we are all set to go. This should normally take 24 hours of time.

What if I need to cancel my order?

We have high customer satisfaction rate and so we believe that there will not be any chances for such unfortunate situations. Just in case such a situation arise, you can always write to our customer friendly sales team at sales@actsupport.com or reach us at +1 8886660786 and we would be more than willing to sort it out for you.

How do i know my data is secure on your server?

Being an ISO 27001:2013 (certified for Information Security Management System) firm security is our major concern. We strive to protect and ensure all your data/information is maintained confidentially and 100 % secure.

Do you provide Help desk support?

Yes, Our IT experts provide remote helpdesk support for your own employees or customers with effortless customer support following proper chat etiquette.

How flexible are you in terms of scheduling?

You can choose the time that best suit's you, as we provide 24/7 technical support to meet your needs.

Can we try out your service before sign up a plan?

Of course! we have a free-trial plans for you to examine the eminence of our support from certified professionals.

How fast you can resolve and troubleshoot the errors?

We resolve and troubleshoot error's with a minimum response time of 15 mins and a resolution of 60 mins for Level 1 and Level 2 support. We setup SLAs with our customers detailing priority levels, response and resolution times.

Is it possible to choose a support plan based on my requirements?

We will help you in this, as we can custom make a support plan and pricing based on your support needs so that it would be cost effective for you.

Is it possible to reach you in case of emergency support?

Yes, we would be glad to fix your issues in-case if you run out of tech's and time, as we offer Emergency Support.

Can I get a free trail to check out your service?

Sure, we can do that. After you sign up, we can give you a free trial for 5 days to experience the international standard outsourced support service with No-obligation and No credit card trail offer.

What is your average response time?

Our qualified experts will respond to a technical issue with a minimum response time of 15 mins.

Do you provide any custom plans ?

Yes. You can request for a custom plan to be created, that is optimal as per your requirement. You may also get advantage of special discounts/offers on the custom plans created.

How to continue your service after the free-trial?

After 5 days of trial, you can continue your services by clicking Buy Now in Plans and pricing section and choose the plan that suits you. Please not that you can use the free trail only once.

Do you provide any Discounts?

Our plans and prices are reasonable and we do not provide any discounts in general. We do run promotional offers from time to time which are either emailed or available on social channels.

Which all control plan do you support?

Our certified cPanel technicians support almost all major control panels like CPanel/WHM , Plesk Panel, Plesk Expand, Hsphere, HSPcomplete, Siteutil ,Helm ,Ensim ,DirectAdmin, Hosting Controller and Webmin.

How will I get daily update on the task performed?

You can contact the technicians through chat / email and get updates directly from them. This will be flexible as per your requirement.

Do my clients know if the support is outsourced?

We never let your clients to know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Which is similar to what you would have done if the support team were in your company.

actsupp-r0cks

6 Live Chat Applications You Can Implement Right Now

December 15, 2017 Content management system actsupp-r0cks 0

Consider for a moment there was a way to know exactly how many visitors are live on your website, which region they belong to, and then having the option to contact them even before they do. This simple visitor interaction could create innumerable conversions, boosting your business exponentially. This is exactly what a live chat […]

Git Errors and Fixes

November 27, 2017 Linux General, Version Control actsupp-r0cks 0

Git Clone Over Http Returns 500 errors Summary: When you clone, push and pull changes between Gitlab repositories and your computer there are two network protocols, one is HTTPS and the other one is SSH.. If Gitlab uses Apache instead of built-in Nginx server and if you are able to clone over SSH but not […]

5 Tips to Ensure Your Email Stays Out of the Spam Folder

November 8, 2017 Mail Servers actsupp-r0cks 0

Email is today’s number one mode of communication, and with the rise in mail flow across the globe, email providers are constantly tightening security. The ‘spam filter’ is one such security measure. Even with all the tweaks, however, it’s very often happens that a genuine email ends up in a recipients spam folder. There are […]

6 Critical Steps to Follow in Case of a Server Hack

October 23, 2017 Content management system, General Security actsupp-r0cks 0

As the mansion gets Bigger, the number of windows for thieves to break in through, goes higher. This is exactly the case with the internet today. There has been a surge in the number of web languages, content management platforms and online applications, all for the benefit of you and me of course. But the […]

5 Simple Things To Do Before You Hire An Outsourced Support Service

September 26, 2017 Outsource technical support actsupp-r0cks 0

Outsourcing your web hosting support service is always the best option. There are several reasons, which we have discussed here: Why outsource? When you begin your search for the best-outsourced support service, you will quickly realize that the number of options is high. Many support companies, however, belong to the lower tier in terms of […]

To create a hosted zone using the Amazon Route 53 console

August 4, 2017 AWS actsupp-r0cks 0

1. Sign in to the Route 53 console, and select Hosted Zones from the navigation pane on the left. 2. Choose Create Hosted Zone. 3. Enter the following information into the corresponding fields: For Domain Name, type your domain name; for example, “apex.example.com”. For Comment, type text that describes what the subdomain does or is […]

AWS Security Group Rules (Allow Ip address and port numbers using the AWS security group)

June 23, 2017 AWS, Firewall/Iptables/Security actsupp-r0cks 0

Amazon EC2 Security Groups for Linux Instances. A security group acts as a virtual firewall that controls the traffic for one or more instances. When an instance is launched, you associate one or more security groups with that instance. The rules of a security group controls the inbound traffic that’s allowed to reach the instances […]

Why is Live Chat a Necessity on Your Website?

May 16, 2017 Live Chat actsupp-r0cks 0

Quality customer support plays an integral role in the growth of a business. Some companies choose to handle it themselves, while some outsource it. Irrespective of the method, it is safe to say assuring your customer is kept happy is assuring you have continued business. Customer support follows a common workflow. An issue is raised […]

Useful Firewall Rules to Configure and Manage Firewall in Linux

May 8, 2017 Firewall/Iptables/Security actsupp-r0cks 0

Managing network traffic is a critical aspect of any organization and a tricky job for system administrators. Knowing what traffic to allow and what to block can be a matter of being safe or vulnerable to cyber-attacks. A firewall is a tool built to aid system administrator’s in regulating incoming and outgoing traffic. System administrators […]

403 Forbidden Error – Causes and Fixes

April 19, 2017 Linux General actsupp-r0cks 0

You spend months, working day in and out coding your website and it is finally time to test it. You type the URL of the website in a browser and hit enter, only to be slapped back with a 403 Forbidden error. This will be very frustrating for a web designer. 403 Forbidden error is […]

Author: actsupp-r0cks